[cobalt-users] WARRANTY?

[List <list@xxxxxxxxxxxxx>]

Hello Cobalt,

WARRANTY? I recently purchased a Raq4 from www.raqport.com .  While my
credit  card  was  charged over a month earlier, I did not receive the
unit.   I  called and it seems the sever was never shipped, plus I was
informed  that there was a price increase, so I should have had a clue
then that things were not going to work out.

I  am  a  long time win user and have run my own web and mail for some
time  with  little  trouble.   I have always wanted the supposed power
that  linux  had  to  offer  but simply did not have the time to learn
command  lines.   So  I  was attracted by the Cobalt series of servers
which would allow a normal guy like me to use Linux easily.

I  posted  here  that I was up and running in no time with no problems
other  than email. I could not get the server to allow me to send mail
and  it  still  will not. I was told to check pop before smtp but that
was  not  an  option  on  my machine. So I paid someone to upgrade and
install  many  packages  to  get  the server up to speed.  During that
upgrade  the  provider discovered some problems with the OS and it was
suggested  that  the machine indeed might have not been new at all. Or
it was messed with and the original OS was damaged.

I have written raqport.com to ask them about the possibility that they
sold  me  a  used  server and or one that has been messed with. I have
contacted  SUN  locally to report the problems and see what recourse I
can  take.  I  have  had  an  estimate that to reload the OS and apply
patches again can cost from 250 to 800+ dollars.

I   am  seriously  questioning if Cobalt and linux is in my future.  I
wish  that  this  server would perform as it is advertised, and I know
that  it  must  for  many  of  you.   I  am  seeking  advice as to the
procedure  and  or who I can contact further up the food chain at SUN
to voice my complaint?  I don't belive that the local sales people are
going  to even return my call, honestly.  I purchased the product thru
a  reseller  because  I  thought  they would take care of me.  Maybe I
should have purchased the unit direct?

-- 
Best regards,
 List                            mailto:list@xxxxxxxxxxxxx