Re: [cobalt-users] Support, Warranty and Hype

["Roy A. Urick" <roy.urick@xxxxxxxxxxxxxxxx>]

Thom,

Thanks to the new support policy, its very simple to explain why these
various bugs arent being fixed... (they already are at Sun). Why publish a
fix for free when you can charge between $200/hr or $100/incident to repair
them one by one? Sun/Cobalt was doing pretty good on this before they
changed the support policy. Seems a bit too coincidental to me.

To clarify, I'm not saying these great guys like Bruce or Taco are
responsible, Methinks its higher up and they cant do/say anything about it
(they like their jobs).

And its also interesting to note whenever "hot button" topics such as this
come up on the Cobalt discussion forums, they VERY quickly get deleted. I
wouldnt be surprised if this list archive gets scrubbed to remove any less
than favorable messages before they become permanent reference.

----- Original Message -----
From: <baltimoremd@xxxxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Cc: <bruce.timberlake@xxxxxxx>
Sent: Wednesday, January 02, 2002 9:41 AM
Subject: [cobalt-users] Support, Warranty and Hype


> Derek Serianni wrote:
> >
> > I have heard that you can turn a RAQ3 into a RAQ4 just by
> > restoring the RAQ4 software to it.
>
> Bruce Timberlake wrote in various messages:
>
> This is "illegal" and violates the terms of the Sun Cobalt License
> Agreement... but, as a purely speculative discussion, it _should_ work
> since RaQ3 and RaQ4 use almost identical hardware.
>
> There really isn't much of a "warranty" anymore, now that the concept of
> free support has gone away.
>
> Frank Loewe wrote:
> >
> > No problem.
> >
> > I have a RaQ3i and restored Raq4 Software.
>
> Bruce Timberlake wrote:
> Tsk tsk. Violating License Agreements, are we?  :)
>
> Gerald Waugh wrote:
> >
> > RaQ3 and RaQ4 use the same hardware, and are both ix86 based
> > (AMD processor) Which makes the restore upgrade possible.
>
> Bruce Timberlake wrote:
> If not legal. :)
>
> Bruce.....
> It's really heart-warming to see the comments about License Agreements,
> when we know the support has changed, to say nothing of the fact
> that certain RaQ3/4 "features(bugs)" never have been fixed, and/or
> changed to work as advertised.
>
> Thom
>
>
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