Re: [cobalt-users] URGENT XTR Fan needed_

["Wheaton Consulting Group" <brandon@xxxxxxxxxxxxxxxxxxxxx>]

----- Original Message ----- 
From: "Olaf Alders" <olaf@xxxxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Thursday, December 06, 2001 11:16 PM
Subject: [cobalt-users] URGENT XTR Fan needed


> Cobalt says they don't have any fans, but they will replace the XTR with two
> RAQ4s or with a new XTR when one becomes available with no promises on when
> that might be.  At any rate, I'd like to make sure the box is in decent
> enough shape until I can make the move. In the meantime, it seems that the
> temperature of the CPU may be rising slightly.  It seems okay right now, but
> it's usually not too well used at night. Two questions:
> 
> a) Is there anyone who might have an extra fan that would fit or might know
> of where I could get one in a hurry?  (Please let me know off-list).
> 
> b) How hot can things get before I'm in the danger zone?
> 
> Thanks,
> Olaf
> 

This is a riot.  I recently had a fan die on my RaQ3i and I spend two 
days on the phone ping-ponging from person to person at Sun/Cobalt 
trying to buy a new one.  A support chimp told me just to go to Rat
Shack or Fry's and buy a new one but couldn't tell me any specs on 
the unit.  I finally got bounced to a nice lady in marketing who told 
me to meet her at the office in Mt. View and she would *give* me 
a fan out of a RaQ that was laying open on someone's desk.  Now 
THAT is customer service :^)

She told me that since the Sun takeover things were in total disarray 
and she agreed it was ridiculous that it would be so much trouble to 
get a simple piece of hardware, especially for a RaQ under warranty.

Sun/Cobalt makes a great product; too bad they can't support it for 
sh*t.

B. Wheaton
Wheaton Consulting Group