Re: [cobalt-users] CobaltRacks.com Nightmare

[Jeremy Anthony Kinsey <webmaster@xxxxxxx>]

Bradley Caricofe said:

Just a few key things to keep in mind when hosting your site somewhere, 
whether it by dedicated or shared hosting:

1.  If you intend to host a site on the internet at someone elses 
facility make sure you have a backup of your site!

2.  If your business is mission critical and it is imperative that your 
site be up, ie., you business depends on your site, then host your site 
at more than one provider and use DNS to create redundancy.

3.  Make sure you have a backup of your site!

4.  Consider colocation of your own box at someones facility if you do 
not want someone inadvertently wiping the box clean. 

5.  Make sure you have a backup of your site!



>I apologize in advance to anyone who considers this a nuisance.  However,
>I feel I may be doing other small business owners a favor by presenting
>this information.
>
>I Bradley H Caricofe do hereby attest that:
>
>1.  I lease a dedicated Cobalt RaQ3 server from CobaltRacks.com.
>
>2.  Said servers operating system was reloaded between 6pm Oct 31, 2001
>and 10am Nov 1, 2001.
>
>3.  My company has never requested a server operating system reload.
>
>All of the above statements can be proven and are true.  When it was
>brought to the attention of CobaltRacks.com, no one lifted a finger to
>help as our business lay in possible ruins.  
>
>Their CEO, NOC manager and technical support staff all promised phone
>calls to my company on November 2.  None were received.  
>
>Not only were we nearly destroyed by this occurence, CobaltRacks.com CEO
>Mark Bayliss says his company cannot even prove this happened based on
>their logging resources and that he is "taking my word for it".  Funny how
>the log files on my new OS prove that it happened and my clients who saw
>the "Start Button" of a fresh Cobalt OS install on the homepage of my
>business have concurred with signed statements.  
>
>If you are hosted by CobaltRacks.com, this could happen to you.  Imagine
>not only losing 100% of the data on your production web servers but having
>to resolve the issue entirely on your own, with little or no support from
>the host provider.
>
>If you feel the need to reply to this or to relay information to us,
>please do so off the list.  Thank you.
>
>Bradley Caricofe
>CEO, Advanced Web
>703.897.9776
>
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Regards,
Jeremy Anthony Kinsey AN AMERICAN AND DAMN PROUD OF IT!
VP Network Operations         Colocate Your Server at hostdrive.com

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