RE: [cobalt-users] Deleting 1 mail of a users mailbox.

["Mike Jones" <clists@xxxxxxxxxxxx>]

Try using www.mail2web.com if you have the user's email address, and
password, this will allow you or the user to go in and look through external
webmail and delete the offending messages.

MikeJ

> -----Original Message-----
> From: cobalt-users-admin@xxxxxxxxxxxxxxx
> [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Rob Evans
> Sent: Wednesday, October 31, 2001 3:51 PM
> To: cobalt-users@xxxxxxxxxxxxxxx
> Subject: Re: [cobalt-users] Deleting 1 mail of a users mailbox.
>
>
> > -----Original Message-----
> > From: cobalt-users-admin@xxxxxxxxxxxxxxx
> > [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Robbert Hamburg
> > (HaVa Web- & Processdesign)
> > Sent: Monday, October 29, 2001 12:23 PM
> > To: cobalt-users@xxxxxxxxxxxxxxx
> > Subject: [cobalt-users] Deleting 1 mail of a users mailbox.
> >
> > Hi All,
> >
> > I have a customer who send a very large mail to someone else.
> The mail was
> > bounced by that server and is now getting back and back to the users
> mailbox
> > everyday !.
> >
> > Is there a way to delete that mail from the mailspool BUT not
> deleting the
> > entire contents ??
> >
> > TIA Robbert
>
> Robbert,
> I've had to deal with this situation several times on our Qube 2700WG.  I
> use the following steps - 2 and 7 are only needed if the mail file for the
> user is large and your root file system (where the /tmp directory is
> situated) has little free space.
>
> 1) Log onto the server, and gain "root" access.
> 2) Issue the following commands to ensure a large tmp directory:
>         mv /tmp /temp
>         ln -s /home/tmp /tmp
> 3) Change to the mail directory (different servers have different
> structures):
>         cd /var/spool/mail   or   cd /home/spool/mail
> 4) Open the mail file for the user in question:
>         mail -f username
>     - it might take some time to read a large mail file
>     - the first 20 headers will be listed
>     - type ? for help on sub-commands
> 5) Delete the message(s) causing the problem:
>         d<message list>
> 6) If you made a mess and want to quit without saving, type:
>         x
>     Otherwise, to save and exit, type:
>         q
> 7) Restore the original tmp directory - this is necessary so that it is
> accessible (on the root file system) if a reboot is required:
>         rm /tmp
>         mv /temp /tmp
>
> I've also used the above process where a user is having trouble reading a
> malformed mail item, though "mail" may also have trouble handling
> it.  Steps
> 2 and 7 above are not needed in the case where the mail file is not too
> large.
>
> Hope this helps - I'm sorry for not responding earlier.
>
> Regards, Rob Evans
> ----------------------------------------------------------------
> Phone: +61 2 9452 9129            Fax: +61 2 9975 2899
> E-mail address: robe@xxxxxxxxxxxxxxxxxxx
> Address: Fujitsu Australia Software Technology Pty Ltd,
>               2nd Floor, Fujitsu House,
>               14 Rodborough Road,
>               Frenchs Forest  NSW  2086  Australia
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