Re: CST46039877ID - Fwd: Re: [cobalt-users] What to look for...

[SteelHead <bill@xxxxxxxxxxxxxxx>]

I apologize.  We have been having issues with spam from hotmail accounts all
of sudden, so we set the server to bounce them all to abuse@xxxxxxxxxxxxx
We miscued the filtering, and a few good items were bounced as well.  We
stopped the server after ~5 minutes, but there were many in the pipeline to
your server by then.

Bill
----- Original Message -----
From: "MSN Hotmail Support" <abuse@xxxxxxxxxxxxxxxxxxxxx>
To: <brk@xxxxxxxxxxxxxxxx>
Sent: Saturday, October 20, 2001 1:55 AM
Subject: RE: CST46039877ID - Fwd: Re: [cobalt-users] What to look for...


> Hello brk,
> Thank you for writing to MSN Hotmail.
>
> This is Mark  and I am writing to you regarding the unwanted mails you
received.
> I understand your frustration because of the unsolicited mail that you
have been receiving.
>  I apologize for any inconvenience this might have caused.
>
> I need a copy of the questionable message with the full message header
before we can take action against this member. I specifically need an
unedited copy of the message with the originating IP address.
>
> If you're not a Hotmail member, consult the Help associated with your
e-mail program to determine how to view full header information. Then
forward the message with the full header to:
>     abuse@xxxxxxxxxxx
>
> I'll investigate the incident as soon as I receive this information.
>
> Remember that MSN Hotmail also has comprehensive online help
available--just click "Help" in the upper right corner.
>
> Sincerely,
>
> Mark N.
> MSN Hotmail Customer Support
>
> Your satisfaction with my Customer Service is very important to me. If you
consider your issue resolved, please click on the link below to let me know
how I am doing. With your comments, please include my name and ticket number
(found in this mail's subject line) to help me keep track of my performance.
> Customer Service Survey: http://msn.surveyhost.com/hotmail/
>
> --- Original Message ---
> From:    brk@xxxxxxxxxxxxxxxx
> To:      "MSN Hotmail Support" <abuse@xxxxxxxxxxxxxxxxxxxxx>
> Sent:    Fri Oct 19 22:40:21 PDT 2001
> Subject: Fwd: Re: [cobalt-users] What to look for...
>
> ----------  Forwarded Message  ----------
> Subject: Re: [cobalt-users] What to look for...
> Date: Fri, 19 Oct 2001 23:27:53 -0400 (EDT)
> From: Rik Thomas <rikt@xxxxxxxxxxxxxxxx>
> To: Scott w <webbcite@xxxxxxxxxxx>
> Cc: <cobalt-users@xxxxxxxxxxxxxxx>
>
> On Thu, 18 Oct 2001, Scott w wrote:
> > I just had my RAQ go down...It had to be manually
> > rebooted.
> >
> > In order to start tracking down the reason, where should
> > I start looking?  I would like to find out as much
> > information as possible and am not sure where to start.
> >
> > Please advise!
> >
> > Thanks!
>  When you say go down?  What do you mean?  Like you can't
>  ping/reach at all? or perhaps a single service?
>  Your best bet is to look at the /var/log/messages file,
>  read through that and figure out what the problem was.
>  --
> Rik Thomas
> rikt@xxxxxxxxxxxxxxxx http://SmartBackups.com
> Is your Website Smart? Automated Website backups.  Free
>  30Day trial! Ph: 888.845.6856 Fx: 302.672.7315 ICQ: 879956
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>  -------------------------------------------------------
>