[cobalt-users] [RaQ3] FrontPage extension installations have stopped being installed ?

["Render-Vue" <sales@xxxxxxxxxxxxxx>]

Hi yah,

Up till today I've had FP extensions loading no problem when creating new
sites. But today here's the scenario...(excuse the capitols this was copied
then pasted from the tech support request I sent into our providers - their
tech request script seems to capitalise everything after submitting))

THIS MORNING I STARTED A NEW CUSTOMERS ACCOUNT USING THE GUI, THE ACCOUNT
REQUIRED FRONTPAGE EXTENSIONS ACTIVATED - DID THIS AND CREATED THE ACCOUNT
AS NORMAL. THE CUSTOMER GOT BACK TO ME SAYING HE COULDN'T CONNECT - CHECK
THE GUI FP EXTENSIONS WERE ACTIVATED - THEN CHECKED THE FOLDERS VIA FTP AND
THERE WAS NO FRONTPAGE EXTENSION DIRECTORIES CREATED.

WENT TO SITES USER MANAGEMENT TO SEE IF IT WAS ACTIVATED THERE - YES -
UNTICKED IT TO DEACTIVATE AND IT CAME UP WITH A WARNING ERROR THAT FRONTPAGE
WAS NOT COMPLETELY REMOVED - RETICKED IT AND IT SAYS THAT FP COULDN'T BE
PROPERLY INSTALLED???

DELETED THE ACCOUNT AND REBOOTED SERVER - RECREATED THE ACCOUNT AND THE SAME
THING HAPPENED - NO FP EXTENSIONS INSTALLED - I THEN CREATED SEVERAL OTHER
DUMMY ACCOUNTS USING FRONTPAGE EXTENSIONS BUT WITH THE SAME RESULT; IT
ALLOWS ME TO ACTIVATE THE USE FRONTPAGE EXTENSIONS IN THE GUI BUT IT DOESN'T
INSTALL TO THE USERS SITE.

IT ALLOWED ME TO CREATE FP ACCOUNTS IN THE PAST...ALL PATCHES ON THE SERVER
ARE THE LATEST.  NOTHING NEW (SOFTWARE) HAS BEEN ADDED TO SERVER.

Still waiting for their reply - just wondered if any of you more
knowledgeable users have any ideas :>

Many thanks in advance and regards from Auckland

Chae