RE: [cobalt-users] Watch out for Sun support

["Tony Loosle" <tony-c@xxxxxxxxxxxxxxxxxxxxx>]

I thought about canceling the card, but the next time I need help, I would probably be refused.

As the one who started this thread, let me add.

I am willing to pay for support.  Reasonable support for reasonable amounts paid.  When I called Sun, I knew it was going to cost $95.00.  The tech was able to help point out MY errors.  While I was fixing the error, rather than have him wait, I asked him if I could call him back.  He said ok, and gave me a ticket number to be able to call back.  I fixed my part of the problem, then called back.  The said the ticket was closed, but that the system may need updating and to call back in a few minutes.  I called back the next day, the ticket was still closed.  The only way back to a tech was to pay another $95.00.  They did say that if it was the same problem, they would credit the charge if I asked.

I then talked to the tech, took about 2 minutes to fix the rest of the problem.  I told him of the previous ticket and gave him the number.  I than hung up.  I then realized that I didn't specifically tell him to credit the bill back.  I called again, but couldn't get anywhere, unless I paid yet another $95.00 to talk to them again.  The operators were useless.  So, I was charged $95.00 twice!! for the same problem.

Again, I think most are willing to pay reasonable amounts for reasonable support.  Remember, Cobalt sells these boxes as boxes for dummies.  I'm not supposed to be a Unix guru to own one of the box's.  With that in mind, they should realize what the support issues are.  


Tony


*********** REPLY SEPARATOR  ***********

On 8/3/2001 at 12:33 PM Dan Kriwitsky wrote:

>> Think I could get my $95 back since they could not help and have
>> not called
>> back?
>
>Assuming you used a credit card and didn't get what you paid for you can
>dispute the charge if they won't credit you for non-service.
>--
>Dan Kriwitsky
>
>
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