RE: [cobalt-users] Watch out for Sun support

[Bradley Caricofe <bcaricofe@xxxxxxxxx>]

--- Gavin Nelmes-Crocker <gavin@xxxxxxxxxx> wrote:
> Am I the only one who thinks this is outrageous and I work for them,
> surely
> it should be per half hour or such.  Does anyone have dealings with any
> other charged for support to compare.  I would like to know.
> 
> Gavin

I used to work for Red Hat's eBusiness Solutions division.  We charged
$180.00 per hour for technical support, primarily for our ecommerce
development platform, Interchange.  This fee however could include
sys-admin time or senior perl developer assistance.  I thought the prices
were a little steep, you have to make sure your clients are extremely
satisfied at those rates.

~Brad

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