Re: [cobalt-users] email realying

["Carrie Bartkowiak" <ravencarrie@xxxxxxxx>]

> Thanks heaps. Found it and checked out the PDF. I will be going back
to me
> place of purchase to ask why this was not installed prior to me buy
the RAQ
> server. Seems really silly that I paid two hours config to get the
RAQ the
> way I wanted it and also only picked it up 2 weeks ago. Clearly this
package
> has been on cobalts site since 23 FEB....hmmm not happy

Todd,
I really don't think that you have a valid concern with the company
that you bought the RaQ from. It is your responsibility to update your
software. After all, when you buy a computer - or any kind of software
for that matter - usually the package that you get is *not* the most
recent, updated, bug-free package. Normally you must immediately go
download that latest version/update/package/etc. With a desktop
computer, that brand new driver disk is worth about as much as a
coffee coaster; there are always more recent drivers out.
Same with the RaQ. It is, after all, a computer.

As for you paying two hours to have it configured the way you want
it - that doesn't necessarily mean that they should have installed
Pop-Before-SMTP. There *are* ways that you can send your mail through
your server without that update, it's just that the package is the
*easiest* way to do it. Some people prefer to *not* have the package
(I'm not one of them!). It's not a necessary update, it's a
preferential one. If the company you bought the RaQ from had all of
the latest *necesssary* updates installed, then I'd say you were doing
pretty good when you picked it up. Most of us leasers/renters out here
get the machine as barebones as it comes and must install ALL of the
updates the instant we get it, because it's already online at a NOC
somewhere and it's a sitting duck until we get finished.

You'll also learn that sometimes it's best to wait a good while -
sometimes even a couple of months - before applying any new packages.
Subscribe to the cobalt-security list and you'll see even more people
having their machines hosed with the installation of a brand new
package that hasn't been completely fixed yet. (We, the customers, are
the biggest group of free beta testers [for an appliance] out there,
and we pay a lot of money and suffer a lot of combined downtime doing
this 'testing' for Cobalt.)

CarrieB