Re: [cobalt-users] Enough is enough...

["Dan" <daniel@xxxxxxxxxxxxxxxxxxxxxxxx>]

No I wouldn't, of course not. But I don't think you can really compare it to
a car - we grow up with cars around us, our parents drive cars, you know
they need petrol, servicing, maintainance etc etc. I, on the other hand was
not brought up or had any practical education on the ins and outs of linux
and servers etc etc I'm just a webmaster who was perhaps paying too much for
a number of hosting packages, and was subsequently sold the idea of the Raq.

Anyway, these are only our opinions, I'll give I'll shut up now.

Dan

----- Original Message -----
From: Reinoud van Leeuwen <rvanleeuwen@xxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Wednesday, February 28, 2001 4:28 PM
Subject: RE: [cobalt-users] Enough is enough...


> > Dan, that's the assumption I made, in that "The Cobalt server
> > is sold as an
> > appliance for those that know or need to know nothing about Linux".
>
> Yes and no: the people that manage virtual websites, mail accounts and
such
> do not have to have more knowledge that how to use the webinterface
> (compared to what I know about my car: I know how to drive it and how to
> tank gas). But the people responsible for security, maintenance and such
> *do* have to be knowledgable (compared to the service technician that
looks
> after my car once every 10.000 kilometers).
>
> Now I can say "Hey, nobody told me a technician had to look at my car. The
> brochure only told me about the space inside, the perfect sounding stereo
> system and the electric windows". But would you take this as an argument
> when I return my car to you, after five years of no maintenance?
>
>
> > It was always the preferred option compared to co-locating
> > our own server. A
> > lot of effort was spent marketing and selling the idea to me,
> > but when I
> > took over the box it was a case of "here's the box, ALL over
> > to you now".
> >
> > No one told me about the updates or the security risks. It's
> > only until now,
> > after a hack, that I find out what I should have been doing in the 1st
> > place - it's completely opened my eyes! No time or effort was
> > made to give
> > important advice on the basics like "you should be using SSH"
> > and "check the
> > cobalt site regularly" etc etc It's OK for those with a Linux
> > background but
> > for people like me, sold on the "easy to use" and "low
> > maintainance" idea,
> > it's easy to think one can leave the Raq as is. And I would
> > suspect there
> > are a lot of people like me who are in for a nasty
> > shock...and to top it all
> > I'm being charged for it...hmph! Oh, and I was referred to
> > the contract I
> > signes which says that I agree to maintain, check for viruses
> > etc - just no
> > indication of how.
> >
> > Anyway, I think they've now prompted their sales team to
> > encourage new raq
> > owners to at least visit the Cobal site for updates.
> >
> > Dan
> >
> > ----- Original Message -----
> > From: Dan Kriwitsky <webhosting@xxxxxxxxx>
> > To: <cobalt-users@xxxxxxxxxxxxxxx>
> > Sent: Wednesday, February 28, 2001 2:52 PM
> > Subject: RE: [cobalt-users] Enough is enough...
> >
> >
> > > >
> > > > Pardon? You are running an Open Source Operating system,
> > on a almost
> > > > standard Intel hardware platform. All niformation about
> > vulnerabilities
> > is
> > > > widely available on the Internet. All fixes and patches
> > are available
> > > > everywhere. Yuo have the ability to create your own fixes,
> > > > because you have
> > > > the source of the complete system.
> > > >
> > > > What exactly do you mean by secret?
> > > >
> > > > ("All your secret are belong to us!" :-)
> > > >
> > >
> > > Let's go back to the beginning. The Cobalt server is sold
> > as an appliance
> > > for those that know or need to know nothing about Linux. If
> > I need to know
> > > nothing about Linux to run it, why would I be searching the
> > Internet for
> > > software details? Many of the people buying the product,
> > indeed the target
> > > market for the product, don't know Linux from Linotype.
> > > Install a patch not released by Cobalt and see what happens
> > to your server
> > > and warranty.
> > > --
> > > Dan Kriwitsky
> > > 
> > >
> > >
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> > >
> >
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