Re: [cobalt-users] Mail transport error

[jramer <wormbutt@xxxxxxxxxxxxx>]

Neil Desmier wrote:
> 
> Please help
> 
> have recently installed a RAQ4i to replace a Linux 6.2 redhat for mail and a
> MSNT4.0 web server, but having problems.
> 
> getting the following error from Outlook 2000 when trying to send mail
> 
> (No transport provider was available for delivery to this recipient
> sendmail)


This is an outlook/exchange error. 

joann


No transport provider was available for delivery to this recipient 

 


http://support.microsoft.com/support/kb/articles/Q197/4/17.ASP?LN=EN-US&SD=gn&FR=0 

OL2000: Error Message: No Transport Provider Was Available for Delivery
to
This Recipient

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

When you send a mail message, you may receive an undeliverable
message from the system administrator. The error in the
body of the message is:

No transport provider was available for delivery to this
recipient.

This is commonly referred to as an non-delivery Report (NDR).


CAUSE

There are several reasons for this error message. They include:

A damaged Personal folder.

The installation of Microsoft Outlook Express is damaged.

Outlook Express has been removed.

No mail transport service in the mail profile.

Improperly configured mail transport in the mail profile.

A damaged contact within a distribution list.

A damaged contact.

An apostrophe in your computer name.

The mail server is expecting the addresses to be enclosed in
angle (<>) brackets.

The mail server doesn't recognize your IP address.

The POP3 enabled Microsoft Exchange Server you are connecting to
is not properly configured for Secure Socket Layer (SSL) authentication.

No Delivery or Address Type for Microsoft Mail Service


RESOLUTION

To determine which of these causes is producing the error message in
your case, see the troubleshooting articles in the
"More Information" section.

Make sure that Outlook Express is installed and working correctly if
you send mail through the Internet e-mail service in the
Corporate or Workgroup installation, or the Internet Mail Only
installation.

A Damaged Personal Folder in the Corporate Workgroup Installation

NOTE: The following steps apply if you use the Corporate Workgroup
installation. See the next section for steps for the
Internet Mail installation.

Remove the Personal Folder from your mail profile and add a new one.
To do so, follow these steps:

1.Click Start, point to Settings, and then click Control Panel.

2.Double-click the Mail icon.

3.Click to select the Personal Folder, and then click Remove and
then click Yes.

4.Click Add. Click to select Personal Folders and click OK. Type a
name for the folder, and then click Open, OK, and
OK.

NOTE: All mail messages, contacts, tasks, journal entries,
appointments, and so forth will remain in your old Personal Folder
(pst). If you import information from your old pst to the new pst,
damaged information may also be imported.

A Damaged Personal Folder in the Internet Mail Installation

NOTE: The following steps apply if you use the Internet Mail
installation. See the previous section for steps for the
Corporate Workgroup installation.

1.On the File menu, point to New, and click Personal Folders File
(.pst).

2.Select a location to store the file, type a unique name in the
File Name box, and click Create.

3.Select the desired options in "Create Microsoft Personal
Folders" and click OK.

4.On the View menu, click Folder List (if it is not already
displayed).

5.Click the new Personal Folder file in the Folder List.

6.On the File menu, point to Folder, and click "Properties for
'Personal Folder.'"

7.Click to select "Deliver POP mail to this personal folders
file," and then click OK.

No Mail Transport Service in the Mail Profile

NOTE: The following steps apply if you use the Corporate Workgroup
installation.

Add the proper mail transport to your mail profile. To do so, follow
these steps:

1.Click Start, point to Settings, and click Control Panel.

2.Double-click the Mail icon.

3.Click Add, and then click to select the mail transport service
you want to install. Click OK.

4.Enter the information as requested for the mail transport that
you are installing.

Improperly Configured Mail Transport in the Mail Profile

1.Click Start, point to Settings, and click Control Panel.

2.Double-click the Mail icon.

3.Click Show Profiles, click to select the profile, and then click
Properties.

4.Click to select the mail transport from the list, and then click
Properties.

5.Check all of the settings and compare them to the information
provided by your ISP or System Administrator. Correct
if necessary, and then click OK to close the dialog boxes.

NOTE: It may be necessary to create a new profile instead of
modifying the existing one.

A Damaged Contact Within a Distribution List

A damaged contact within a distribution list (DL) can create an NDR
when sending an e-mail message to a distribution list.
To find the damaged contact, you will need to send a series of test
messages with small groups (1/2) of the original
distribution list. Once you receive the NDR, you can then narrow the
group and eventually isolate the damaged contact.
The damaged contact will need to be deleted and re-created (see the
following section for creating a new contact.)

A Damaged Contact

To delete and re-create the contact, follow these steps:

1.In the Contact folder, click to select the damaged contact.

2.On the Edit menu, click Delete, or press CTRL+D.

3.On the Actions menu, click New Contact.

4.Enter the information into the Contact form, and then click Save
and Close.

An Apostrophe in Your Computer Name

To remove the apostrophe from your computer name, follow these steps:

1.In Control Panel, double-click the Network icon.

2.On the Identification tab, type a new name for your computer
without the apostrophe.

3.Click OK, and then restart your computer.

Mail Server Expects Addresses to Be in Angle Brackets

Some SMTP servers require that addresses be enclosed in angle
brackets. This is particularly true for older mail server
systems. In addition, your e-mail name, which is defined in the
Internet e-mail information service properties, must also be
enclosed in angle brackets.

For example, the e-mail addresses should have this format:

<myemailname@xxxxxxx>

Check with your Internet Service Provider (ISP) for their addressing
requirements. For other people with newer servers to
be able to reply to your messages, you must type your e-mail name in
the Reply Name box without angle brackets.

Unrecognized IP Address

This can occur if you connect to the Internet using one service
provider (ISP), and attempt to send e-mail through a
different ISP's mail server. The error is an attempt to prevent the
sending of junk mail (SPAM). The only solution is to send
e-mail using the mail server of the active connection.

Improperly Configured Microsoft Exchange Server POP Service

The referenced error may occur if the Microsoft Exchange Server is
not properly configured to use Secure Socket Layer
(SSL) authentication.

For additional information on configuring SSL on the Microsoft
Exchange Server, click the article number below to view the
article in the Microsoft Knowledge Base:

Q175439 XFOR: Enabling SSL For Exchange Server

No Delivery or Address Type for Microsoft Mail Service

If you are using Outlook with the Corporate or Workgroup (CW) setup
option and the Microsoft Mail service is in your
profile, this problem can occur if the delivery options or address
type settings are incorrect. Use the following steps to
check these settings:

1.Exit Outlook.

2.Click Start, point to Settings, and then click Control Panel.

3.Double-click the Mail or Mail and Fax icon.

4.Click Show Profiles if you have more than one profile.

5.On the General tab, click to select your Microsoft Mail profile,
and then click Properties.

6.On the Services tab, click to select Microsoft Mail and then
click Properties.

7.Under the Delivery tab, make sure both "Enable Outlogin mail
Delivery" and "Enable Incomming mail Delivery" are
checked, and then click Address Types.

8.Make sure that at least one address type is listed and checked
and then click OK, OK, OK, and Close.


MORE INFORMATION

Troubleshooting Damaged .pst Files

For additional information about troubleshooting damaged .pst files,
click the article number below to view the article in the
Microsoft Knowledge Base:

Q195720 OL2000: Undeliverable Mail Message When Sending Internet
Mail

Installing and Configuring Mail Transports

For additional information on installing and configuring mail
transports, click the article number below to view the article in
the Microsoft Knowledge Base:

Q195478 OL2000: (CW) User Profiles and Information Services

For additional information about Outlook 2000 and Outlook Express,
click the article number below to view the article in the
Microsoft Knowledge Base:

Q230076 OL2000: Why Outlook 2000 Requires Outlook Express

Additional query words: NDR

Keywords : kbdta GnlCont GnlCrpt CfgIM EvnOthr
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb
Technology :

Last Reviewed: March 29,
2000

====================================================================================

XCLN: MAPI Spooler Sends NDRs During Folder Synchronization

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5
Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03
Microsoft Outlook 98

SYMPTOMS

If an application posts a message to the user's outbox during the
time the application is synchronizing the user's outbox,
the MAPI spooler sends a non-delivery report (NDR) on this newly
submitted message with the following error message:

Your message did not reach some or all of the intended recipients.

Subject: Extended MAPI message 11001.
Sent: 11/24/97 4:44:59 PM

The following recipient(s) could not be reached:

<RECIPIENT NAME>
No transport provider was available for delivery to this
recipient.


CAUSE

This problem is caused by a logic error in the way the emsmdb32
provider handles messages posted during synchronization.


RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange
Server version 5.5. For more information, please see
the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5
Service Pack


The English version of this fix should have the following file
attributes or later:

Component: Provider

File Name Version
----------------------
Emsui32.dll 2326.0
Mspst32.dll 2326.0
Emsmdb32.dll 2326.0


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange
Server versions 4.0, 5.0, and 5.5.

Additional query words: 8.5

Keywords : exc55sp2fix
Version : WINDOWS:; winnt:4.0,5.0,5.5; :8.0,8.01,8.02,8.03
Platform : WINDOWS winnt
Issue type : kbbug
Technology :