Re: [cobalt-users] Independent Mail Server vs. RAQ Mail Routing

["Rich LaBo" <rlabo@xxxxxxxxx>]

Oops...my bad. I didn't read the message thoroughly enough.  Sorry.
----- Original Message -----
From: "Rich LaBo" <rlabo@xxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: February 23, 2001 3:28 PM
Subject: Re: [cobalt-users] Independent Mail Server vs. RAQ Mail Routing


> Did you enter an A record for mail.clientdomain.com-->IP address?  Give it
a
> try it not.
>
>
> ----- Original Message -----
> From: <gary@xxxxxxxxx>
> To: <cobalt-users@xxxxxxxxxxxxxxx>
> Cc: <gary@xxxxxxxxx>
> Sent: February 23, 2001 3:26 PM
> Subject: [cobalt-users] Independent Mail Server vs. RAQ Mail Routing
>
>
> > Hello All.
> >
> > We have a somewhat puzzling email situation with only ONE of our website
> that
> > resides upon our remotely-hosted RAQ3.  I think I am begining to see the
> > problem cause BUT would value your comments.  The current scenario is as
> > follows:
> >
> > 1.  Client has their own mail server (MS Exchange) at their locale which
> is
> > connected to the Internet via dedicated line and fixed IP address.
> >
> > 2.  Client desired backup email server and local telephone company
(Telco)
> > provides this service as a part of the dedicated IP address package.
> >
> > 3.  We worked with Telco (pretty much did as directed by Telco) to
> establish
> > DNS entries (via RAQ3 Control Panel/DNS) to establish the following
> entries:
> >
> >
> > A Record Entries:
> >
> > clientdomain.com      ==>  xx.xx.xxx.xx  (website IP address)
> >
> > www.clientdomain.com  ==>  xx.xx.xxx.xx  (website IP address)
> >
> > xx.xx.xxx.xx          ==>  clientdomain.com
> >
> >
> > MX Entries:
> >
> > mail.clientdomain.com ==>  yyy.yyy.yyy.yyy (dedicated IP address to
client
> mail
> > server)
> >
> > clientdomain.com      [Very High Priority Mail Server Setting] ==>
> > mail.clientdomain.com
> >
> > clientdomain.com      [Very Low Priority Mail Server Setting]  ==>
> > backupmail.telco.net  (Telco Backup Mail Server)
> >
> >
> > Problem.
> > Outside of the RAQ 3 environment, everything works fine.  The client
> domain
> > name resolves correctly and displays the website.  Email directed to
valid
> > clientdomain.com addresses route okay to the client's mail server.  If
the
> > client's mail server is down, the Telco's backup mail server catches the
> email
> > and delivers when the client mail server is back up.
> >
> > The problem comes when operating within the RAQ3 environment.  We have a
> simple
> > PERL script (loaded within the clientdomain.com website) which processes
> output
> > from a web form on the clientdomain.com website.  We use this same PERL
> script
> > on many other websites on the RAQ3 without any problem.  The script
> generates 3
> > separate emails (two to email addresses other than the clientdomain.com
> and one
> > email addressed to client@xxxxxxxxxxxxxxxx).  The two emails work
> perfectly
> > that are addressed to non-clientdomain.com addresses; however, the one
> email
> > addressed to client@xxxxxxxxxxxxxxxx fails and generates a variety of
> errors
> > (malformed header, etc.).  ANY use of a clientdomain.com email address
in
> this
> > script fails.  The failure is specific to the clientdomain.com email
> address as
> > the other two emails are sent without error.
> >
> > Summary.
> > I suspect that somehow the combination of DNS/Mail Server entries
> "confuse" the
> > RAQ3's internal mail routings for clientdomain.com.  I need to continue
to
> use
> > the web form on clientdomain.com.  Is there a simple adjustment?  May I
> have
> > your comments and recommendations?
> >
> > Thank you.
> >
> > Gary Ownsby
> >
> >
> >
>
> --------------------------------------------------------------------------
> -
> > This message was sent by Web Mail from Smoky Mountain Webs Client
> Services.
>
> --------------------------------------------------------------------------
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> >
> >
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