Re: [cobalt-users] Suggestion for Sun Cobalt Team

[abc-123@xxxxxxxxxxx]

Cobalt only wants to get your money and run, and to hell with the people who
made them. I have had a total of 15 cobalts, and not a single one of them is
any better than a toaster. At least a toaster is more dependable. I will
NEVER buy another one.

David
----- Original Message -----
From: "Gilles Dumangin" <gilles_dumangin@xxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Thursday, February 22, 2001 10:15 AM
Subject: Re: [cobalt-users] Suggestion for Sun Cobalt Team


> yes yes yes yes and yes to all that.
>
> My server has been down completly from Saturday to today, now I have
anothe
> rproblem which means my users have no email and I can do much about it as
> Cobalt support in Europe are just not answering (Nor coming back to us
after
> numerous messages) their phone.
>
> I have lost a lot of money over this... why because I made the mistake of
> buying a server that is 100% more expensive than a normal one. Plus all
the
> costs I just faced with getting the server out and back at my ISP, it
would
> have been cheaper to pay somebody to look after a sever that would have
> costed me 50-60% less... so yes Cobalt should be more proactive.
>
> I registered my machine with my email address... why was I not told that
> there were patches to secure my machine? and so on and so on.
>
> I think all of use could acrry on like thius for ever.
>
> I just wish that the guys from this list be paid by Cobalt for their time
> when helping others, as they do the work of Cobalt tech support...
>
> Gilles
>
> >From: Peter Low <peterlow@xxxxxxxxxxxxxxxxxx>
> >Reply-To: cobalt-users@xxxxxxxxxxxxxxx
> >To: cobalt-users@xxxxxxxxxxxxxxx
> >Subject: Re: [cobalt-users] Suggestion for Sun Cobalt Team
> >Date: Thu, 22 Feb 2001 12:41:03 -0500
> >
> >At 10:05 AM 2/22/01 -0700, you wrote:
> >> > > I think Sun Cobalt Team should help users like us in this critical
> >>time
> >> > > as they can provide a package to reset the system configuration
files
> >> > > and binaries, without much trouble.
> >>
> >>Alex Lee wrote:
> >>
> >> > There is. It's called the OS Restore CD. And you can get a copy of it
> >>via
> >> > anonymous ftp from ftp.nl.cobalt.com/pub/iso
> >>
> >>Hi Alex,
> >>
> >>You're talking about an FTP site with a maximum of 15 clients allowed to
> >>use it at the same time.  Customers are experiencing an epidemic, need
> >>immediate assistance, and if they can fight
> >>others to get through, can follow instructions that, to my knowledge,
> >>were posted here for the first time by you just now.  Where are the
> >>official instructions and official communications to customers from the
> >>manufacturer?
> >>
> >>If you're open to some constructive criticism, your marketing department
> >>should jump on this and make existing customers happy.  They could turn
> >>negative thoughts about their company into very positive ones.  Send
> >>email to all registered server owners and let them know the steps you
> >>just outlined to restore their servers.  Offer to overnight them free
> >>restore CDs (you can charge them $10 postage and handling to overnight
> >>it or be a sport and drop it in the mail at no cost).  Offer free
> >>limited phone support specifically for "hack-related incidents" for the
> >>next 30 days, after which the userbase can help support one another.
> >>Place the OS Restore CD on a site that can handle a hundred or more
> >>simultaneous clients...customers who need the CD don't want to
> >>experience fighting to get in (as I did this morning) and it isn't
> >>necessary.  Add OS Restore CD ISOs for the RaQ2.
> >>
> >>Supporting existing customers at this level will only help SUN increase
> >>its server "appliance" revenue stream in the long run, as the people you
> >>serve become cheerleaders for you, your support and products, rather
> >>than a constant thorn in your side as you try to expand this area of
> >>your business.
> >>
> >>Best regards,
> >>
> >>Mark Shander
> >
> >One additional suggestion:  if you do not already do so, Sun Cobalt
should
> >ship all new product with a restore CD.
> >
> >Peter
> >
> >_______________________________________________
> >cobalt-users mailing list
> >cobalt-users@xxxxxxxxxxxxxxx
> >To Subscribe or Unsubscribe, please go to:
> >http://list.cobalt.com/mailman/listinfo/cobalt-users
>
> _________________________________________________________________________
> Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
>
> _______________________________________________
> cobalt-users mailing list
> cobalt-users@xxxxxxxxxxxxxxx
> To Subscribe or Unsubscribe, please go to:
> http://list.cobalt.com/mailman/listinfo/cobalt-users