RE: [cobalt-users] Suggestion for Sun Cobalt Team

["Vachon, Scott" <Scott.Vachon@xxxxxxxxxxxxxx>]

>Alex Lee said:

>I can't give figures but even till today, Feb 22, over 2 weeks since the
Feb
>6 BIND Cobalt Update was released, these "hacked" machines are missing the
>crucial 8.2.3 BIND update.
>I follow the users-list pretty closely and while there are some valid
points
>in these recent arguments, a good many have been addressed in later
versions
>of the Cobalt products (RaQ3/4 ----> Qube3/RaQXTR). In some cases, it is
>technically not possible to backrev the improvements to older products
short
>of completely wiping it clean with a new version of everything. The Cobalt
>Migration Utility was provided to facilitate efforts to upgrade between
>Cobalt servers. i.e. if the services offered by a RaQ3 no longer suits you,
>and a RaQ4 does, then the solution is to move "up" to a RaQ4, not to try
and
>squeeze more than you can get out of a machine that has been optimized to
>provide a specific services to a defined range of problems.

So the customers who purchased Qube 2's, and Raq's  under a year ago, before
the slew of new products should buy new gear instead of expecting support on
what they  purchased ? Is that what you are stating ? If so, do you believe
that train of thought would be an encouragement to those us on the "insert
shaft here" end, to purchase more Cobalt products with the possibility of
getting it again ?
I realize no product goes on forever but, based on my prior experience, the
End of Life (EOL) on a product is normally longer than one year.

Cobalt read our statements as this: We the customers want to use your
products. We want the simplicity you promise without the time consuming
hassles. We are NOT the enemy. We are your PAYCHECK. 
What your short-sightedness is creating is a self-taught group of people who
will eventually build their own boxes (and toss yours) which they can keep
updated (read: less than 3 weeks late on patches) without incurring high
liability exposure.

-S-

Disclaimer: "My own two cents."