RE:[2] [cobalt-users] Suggestion for Sun Cobalt Team

[RaQ3 <cobalt@xxxxxxxxxxx>]

"Alex Lee" <alex@xxxxxxxxxx> wrote on 22.02.01 14:43:15:

>There is. It's called the OS Restore CD. And you can get a copy of it 
>via anonymous ftp from ftp.nl.cobalt.com/pub/iso

>Over the course of the exposure of this bug, many customers have 
>called in to report their machines hacked. What is extremely 
>surprising to me is that some of them have refused to even think about 
>wiping the machine clean to ensure that nothing malicious was left 
>behind. 

Hi Alex !

It is always nice to hear something from cobalt ;-)

The last sentence you wrote is something you should read muliple times.
Because it is exactely the point !  Try to think like your customers !
Many bought / leased a cobalt at a CoLo and it is very painful to do 
a full restore for several reasons:

1.: It is a manual task and you are being charged with a few hundred 
dollars 2.: The backup possibilities are limited since you have to do 
it over the internet 
     and not everyone has lightspeed enabled. So you need to spend some
     nights on rebuilding the server.
3.: You have to tell your clients that you were hacked (!)  Which might 
be 
     something not everyone is happy to do. You have to tell them 
     because you need to setup the e-mail-pwds ...

And there might be more points. And to mention one last one for now:

4.: this is no guarantee that this never happens again ...

I guess it would be a wise idea to think more like your customers. I 
think you would like to keep your customers because in the end these 
guys (you might find some here on this list) are paying your bills !

Just my two little cents ...

Thomas

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