Re: [cobalt-users] RaQ technical software manual?

[Ian Fantom <ian@xxxxxxxxxxxxxxxxxx>]

Carrie Bartkowiak wrote:

> I'd love to say I agree with you, but it would only save questions from the
> more serious list users - dare I say the more "cerebral" list members?

Well, at least the more serious users. Once you look at the RaQ from the
point of view of providing a serious commercial service, then a lot of
questions arise.

> For an example, think of how many threads are in the archives about Webmail
> or web-based email programs for the RaQ.
> And then scroll back through the messages you have in your filtered cobalt
> folder in your email program, and look at how many times you see "webmail".
> (shopping cart programs, how to install mysql, how to change the default
> cobalt page, how to get .htacess files working...)

You may well be right on the statistics. But I know I spent ages
researching .htaccess and trying to get it to work properly, because
different bits of information were in different places, and were often
apparently contradictory. I didn't know anything about PAM, and was
saved only by one mention of it in one backlog email I had found. I've
now put that together as a short how-to ....

> Thom has spoken up quite frequently about a different type of list for
> Cobalt users. I think he's right.
> There's this list, and the developer's list. Given the type of questions
> that *normally* come through here, maybe there needs to be a "middle ground"
> list? For people who DO search the archives but don't find a definitive
> answer, and for people who have moved beyond "how do I set up a subdomain?"
> type of questions.

Sounds a good idea to me. But remember that guys who do do the research
sometimes miss things, and the most silly things that they miss are then
highlighted by the stupid question that arises in the end -:(

Regards,

Ian.