Re: [cobalt-users] Qube2 problems

[Kul <WebMaster@xxxxxxx>]

"Jona Tallieu (T & T n.v.)" wrote:

> Dear listmembers,
>
> I have recently bought a Qube2 for a client, and the setup has
> been nothing less than a nightmare. Getting support from my
> dealer (a local provider) or from Cobalt was a dissaster.
>
> Now the Qube is running but still have some serious problems.
> If anyone feels like helping out, it would be much appriciated...
>
> The Qube is used for email only (pop & smtp).
>
> Problem 1:
> The Qube has about 40 email accounts configured for
> 1 domain. We want that mail which does not have
> a final destination, is not bounced, but is send to
> the general emailbox "info@xxxxxxxxxx". So incoming
> email which is normally bounced with "user unknown"
> is accepted and redirected to the info-mailbox.
> How can this be done on the Qube2??
>
> Problem 2:
> The general mail address info@xxxxxxxxxx has
> to be forwarded to 4 offices. So all mail
> for info@xxxxxxxxxx must be redirected to user1, user2, user3
> and user4. The only solution I found for this was
> creating a mailinglist.
> But this has as result that user1, user2, user3 and user4
> get a mail from "owner-info@xxxxxxxxxxxxxxx" instead
> of the original sender. I found a solution for this
> on the FAQ, I let a Linux-expert apply the fix, and it
> worked for a couple of days, but then the wrong-reply adress
> bug came back.
> Another problem is that large messages (over 40000 characters)
> get bounced uwhen using the mailinglist!!!
> I just really do not like that you can not just put more
> than 1 emailaddresses in the "forward to" box in the admin!!!
>
> Anyone any ideas?
>
> Thanks!
>
> J.

Have just read all the other responses, and if your not too happy voiding your warranty, you may want to concider an alternative approach:  Although I must point out I know *****ABSOLUTLY***** nothing about Qube 2, maybe a Qube Guru could point out anything I have assumed incorrectly below, as I do the Raq3 thing !

Problem 1..
Can the Qube 2 use catch all email aliases ?  If it can surely in the "info" account your could add the @www.domain.com  ?  Just a guess, we use this on the Raq3's, and it catches all the junk that doesn't got to KNOWN users.

Problem 2..
Can you create a ".forward" file for the "info" user to automatically forward ALL emails to another user, you can tell it to keep the origional in the "info" user, so a COPY is forwarded rather than the original message !  I also use this on Raq3's
Sample of a ".forward" file:
\info, user1@xxxxxxxxxx

Assuming (above) that "info" is the ACCOUNT/USER name, not its alised email, then it is forwarded to the email address following it (after the comma space).  Also note the "\", this tells procmail to send a copy onwards, and NOT the orgional message.  All the email headers should remain intact, with only the envelope being altered.  Cant remember if you can or can't add aditional email address on the same line, but try it with one to start.

One IMPORTANT point to note, MAKE very sure you enter the right email address, because if its wrong, it will end up being sent to the catch all (assuming Problem 1 is implemented) email address, which will then try to forward it on again.  A recursive circle soon appears, and finally stops when the Server crashes !

Hope I havn't led you down the garden path here.....

Best Regards
Kul