RE: [cobalt-users] META FAQ Suggestion

["Dan Kriwitsky" <webhosting@xxxxxxxxx>]

> Don't take this personal Jeff..but it's really not your job to solicit
> KB submissions and input them.

Umm, why not? If he has the knowledge and the trust of Cobalt/Sun to do it.

> Meaning that if you or anyone else
> is not on
> Cobalt/Sun's payroll
> there's an element of trust in the integrity of the information that would
> be lacking.
> I don't think any Cobalt users should have to do this. Yes you are very
> correct that there needs
> to be ONE central repository but this is the VENDOR's
> responsibility and one
> that
> Cobalt/Sun continues to fail at. Bottom line is that a company the size of
> Cobalt/Sun has
> the financial and human resources to hire a team of no less than
> 3 full time
> technicians whose
> sole job is to read every last single e-mail posted to THEIR
> product mailing
> lists by THEIR customers and filter,
> process, test and convert the invaluable information presented into KB
> entries and product
> management feedback.

That would probably account for the profits from the sale of several hundred
RaQs.

--
Dan Kriwitsky