RE: [cobalt-users] Suggest a Cobalt Dedicated provider !

["Andrew Witham" <awitham@xxxxxxxxxxxx>]

>   -----Original Message-----
>   From: cobalt-users-admin@xxxxxxxxxxxxxxx
>   [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of
>   Gary Peltola -
>   Web Hosting Network
>   Sent: Friday, December 15, 2000 12:40 PM
>   To: cobalt-users@xxxxxxxxxxxxxxx
>   Subject: Re: [cobalt-users] Suggest a Cobalt Dedicated provider !
>
>   www.hispeed.com
>
>   both offer great backbones and support
>

Not my experience.  As a direct result of this posting, I placed an order
Friday - specifically because their web site says that the server will be up
and running in an hour.

After my credit card was authorised, I got several automated messages asking
me to log in to my account - but no account name / password.  Also a message
that says the server would be ready in one business DAY (no longer one hour
service as offered).

24/7 Tech support eventually responded to my third message saying it wasn't
his problem - asked him to escalate to his supervisor.

Supervisor responded next day to say he couldn't help - needed to speak to
billing.

My credit card has been debited with all the up front charges - seems like
an excuse - certainly they failed to meet both the one hour and one day
advertised expectations.  Be interesting to see how 'hi-speed' the refund to
my credit card is!

Andrew (Drew) Witham
Data Services Manager
Adtel Communications