Re: [cobalt-users] I got scammed by a RaQ dealer - HELP!

[Jeremy Anthony Kinsey <webmaster@xxxxxxx>]

BobbyT said:

>I purchased a $250/month dedicated RaQ4i from globalinternet.net.  I
>e-mailed and asked about what kind of connection I would have.  The
>exact response was "We would give you a 10Mbps port on our switch.  If
>you need 100Mbps, I'm sure we can work it out" giving me the impression
>they could handle 100mbit if necessary.  After signing up I find out
>they're running on a 512k line to host their colo as well as their own
>web hosting services.  I'm pulling 3.5k a sec average off my machine
>during prime time (up to about 12k/sec daytime).
>
>I had 7 people from various places pull an average of 4k a sec last
>night.  This can't be legal.  I could run it off an AOL dialup account
>and achieve higher speeds.  What can I do?  I'm stuck in a 12 month
>contract (like all colo providers make you do) and prepaid 6 months. 
>
>On the plus side I have unlimited bandwidth.  heh *smirk*
>I just got an e-mail from them claiming they're upping to a T1.  ooo boy
>now I can get 7k a second at night. 
>help?

Yikes.. Something tells me that if they are upping to a T1 there is no 
way they can work out 100MB.  Sometimes it pays to do some research.. For 
one (in the future of course) as the colo for various router IP's, there 
ASN, etc.. poll their routers via end to end ping times from various 
route servers.  Do traceroutes to see if they indeed have redundant 
routes.  Ask for references from current customers.. Ask to see traffic 
graphs..

At this point I would think you have a case to get some type of 
compensation or refund.  Did you use a CC?  Have you confronted them with 
this?  Did you get a LOS agreement?  Do they currently provide you with a 
traffic graph so you can see what type of bw in/out your server is 
getting?

Regards,
Jeremy Anthony Kinsey
VP Network Operations        Colocate Your G4 Cube at cubelocation.com

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