Re: [cobalt-users] Problems w/ Cobaltracks.com

["Adam Holt" <mediadezines@xxxxxxxxxxxxx>]

Heres what I got when I emailed tech support and my sales rep about the
outages:

-----------------------------------
To all our Cobaltracks customers,


This week Cable & Wireless, our primary backbone provider is performing
infrastructure upgrades. You may notice small service outages of a few
minutes during this process. We will be adding additional circuits from
other providers as well to minimize these sort of problems in the future...

TechSupport
------------------------------------

I do have to wonder, when the future is in "these sort of problems in the
future".
So, today my servers been just fine, no netwhistle reports of outages and we
have it set to check it every 15 minutes until such a time as we feel that
it is reliable, since I apparently am locked into a 6 month contract and im
only on my first month with them, I suppose I could bite the bullet, take
the lost of $900.00, first three months paid in advance of $99.00 per month,
then three more months of $199.00 per month and find another company to
provide me a raq or I could just stick it out and take it on face value that
they are doing what they can to minimize these disruptions.  I have read in
webhostingtalk.com that in the past they have claimed that they were
upgrading their connections, but that was months ago, and I have yet to see
anyone happy from them or report that they have sucessfully upgraded their
connection.  I think they should also update their site, redesign it, pay
someone professional to redesign it, hell, give me 6 months free server a
$1200.00 value and I'll update their site myself, yes i do web design and it
was my primary business before getting into hosting.

Also I find it funny that I received this notice, yet when I queried another
company that is hosting on their servers, he said he received no such
message and he was frustrated since he told them to "send me ALL notices of
service outages".

Oh well, I guess I'll have to make up my mind at some point over the next
couple of weeks before I pick up any official webhosting clients.

Adam

----- Original Message -----
From: "LightSpeedServers.Net" <admin@xxxxxxxxxxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Saturday, December 02, 2000 11:23 AM
Subject: Re: [cobalt-users] Problems w/ Cobaltracks.com


> Somehow I did not expect they would.  Though the thought that comes to
mind
> is BS.  Lets see you build a whole new data center and decide to leave
just
> a handful of servers somewhere else.  Thats like saying your moving out of
> your apartment but forgot to move your furniture!! LOL
>
> If it makes you feel better, I emailed them yesterday regarding the
> connection problems and have yet to receive any response.  Even when the
> problem is fixed a good company should as a minimum explain to the
customers
> what has occured.  They do not even manage the minimum!!
>
> Thank you,
>
> Michael T. Ross
> admin@xxxxxxxxxxxxxxxxxxxxx
> ----- Original Message -----
> From: "Adam Holt" <mediadezines@xxxxxxxxxxxxx>
> To: <cobalt-users@xxxxxxxxxxxxxxx>
> Sent: Saturday, December 02, 2000 3:24 PM
> Subject: Re: [cobalt-users] Problems w/ Cobaltracks.com
>
>
> > I queried Cobalt racks as to why their site works when mine doesn't,
they
> > told me that their site as well as a small handfull of others are in the
> old
> > data center, and so they are seperated.  So I wrote them back and told
> them
> > to put me in the old data center so that I could have the reliability
that
> > they have.
> >
> > They have yet to write me back in regards to the matter.
> >
> > ----- Original Message -----
> > From: "LightSpeedServers.Net" <admin@xxxxxxxxxxxxxxxxxxxxx>
> > To: <cobalt-users@xxxxxxxxxxxxxxx>
> > Sent: Saturday, December 02, 2000 10:44 AM
> > Subject: [cobalt-users] Problems w/ Cobaltracks.com
> >
> >
> > > Hey, guess what!  I too have had no end of problems with this company.
> > The
> > > connection time gets so bad I cannot connect to my server at least 2
to
> 3
> > > times a day.  Each time it lasts about 20 minutes.  And then 1 to 2
> times
> > a
> > > month they have everything go to heck for almost a full day.  Look at
> the
> > > prior posts, they had the same issue occur last month!!
> > >
> > > My server was up and running for a bit this morning then things went
to
> > hell
> > > for about a half hour.  Some of you probably will get a laugh out of
the
> > > traceroute.  I have included it at the bottom of this.  Sort of
reminds
> me
> > > of that old bugs bunny show w/ the cartoon character George who always
> > said
> > > "Which way do I go, which way do I go".  As you can see from the
> > traceroute
> > > it has no clue where it was going!
> > >
> > > Anyway, what I have been in the process of doing is to purchase my own
> > > server, and lease the line itself at a real collocation facility.  The
> no
> > > thrills type, where you are just renting space and a connection, and
> where
> > I
> > > myself have 24/7 access!  That way I maintain the highest level
possible
> > of
> > > control at all steps of the way.
> > >
> > > Currently, I am looking at a 728kbs dedicated leased line.
Considering
> I
> > > only will have 2 servers which do not use that much BW I expect this
> > should
> > > work out nicely for me as it will provide much more reliable bandwidth
> > > during peak.  Less bottleneck caused by sticking hundreds of servers
on
> a
> > > line already at capacity!!  Lets face it, you can have a DS-3 or
higher,
> > but
> > > if you overload it with hundreds of servers, its simply is not going
to
> > work
> > > very well.  A slower line with only a few servers is much better.
> > >
> > > If anyone is interested in sharing the cost of a leased line, please
> > contact
> > > me.  If a few of us get together we can get a 10 mbs connection w/o a
> > > problem!!  Currently, the cost I am getting is about 1.50 to 2.00 per
GB
> > > transfer, $100 per 256 IPs, and $25.00 per 1U of rack space.  Oh, and
I
> > > tested a server on their network for 3 days straight w/ no downtime!!
> > >
> > > And one final thought.  Cobalttracks.com knows the value of uptime on
a
> > > website.  Have you ever noticed that their server never goes down.
Next
> > > time your connection goes to hell, check out their site.  They made
sure
> > to
> > > route theirs seperately.  That tells me something about their company,
> it
> > > should tell you something as well!
> > >
> > > Thank you,
> > >
> > > Michael T. Ross
> > > admin@xxxxxxxxxxxxxxxxxxxxx
> > >
> > > 1 10.33.56.1 *  10 12 9 10
> > > 2 24.95.225.134 HE7-Central-GSR-P00.cfl.rr.com  23 6 13 50
> > > 3 24.95.225.18 HE6-Central-GSRA-P20.cfl.rr.com  13 8 12 19
> > > 4 24.95.225.113 HE5-Central-GSRA-P40.cfl.rr.com  13 7 7 25
> > > 5 24.95.226.106 HE5-Central-GSRC-P20.cfl.rr.com  10 10 13 7
> > > 6 24.94.158.74 TPA-ERL-GSRC-P40.cfl.rr.com  24 21 12 39
> > > 7 208.172.67.129 acr1-serial2-1-0-0.Atlantaald.cw.net  33 39 27 33
> > > 8 206.24.226.61 acr1-loopback.Washingtondck.cw.net  50 47 44 60
> > > 9 206.24.226.8 bar3-loopback.Washingtondck.cw.net  62 45 67 74
> > > 10 208.173.0.122 visual-link-internet.Washingtondck.cw.net  126 146
121
> > 110
> > > 11 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  149 114
107
> > 227
> > > 12 208.155.65.163   538 637 558 418
> > > 13 208.155.65.167   201 168 171 264
> > > 14 208.173.0.118 visual-link-internet.Washingtondck.cw.net  397 453
491
> > 246
> > > 15 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  344 275
241
> > 515
> > > 16 208.173.0.114 visual-link-internet.Washingtondck.cw.net  618 994
462
> > 397
> > > 17 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  382 481
370
> > 296
> > > 18 208.173.0.118 visual-link-internet.Washingtondck.cw.net  944 910
1045
> > 878
> > > 19 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  802 821
736
> > 850
> > > 20 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1092 1433
> 1019
> > > 824
> > > 21 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  812 899
620
> > 918
> > > 22 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1339 1311
> 740
> > > 1967
> > > 23 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1112 797
936
> > > 1604
> > > 24 208.173.0.118 visual-link-internet.Washingtondck.cw.net  1562 1602
> 1542
> > > 1542
> > > 25 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1130 1285
> 1288
> > > 818
> > > 26 208.173.0.118 visual-link-internet.Washingtondck.cw.net  1596 1845
> 1475
> > > 1469
> > > 27 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1628 *
1782
> > 1475
> > > 28 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1636 *
1631
> > 1642
> > > 29 208.173.0.121 bar3-serial4-0-0-9-0.Washingtondck.cw.net  1491 *
1713
> > 1269
> > > 30 208.173.0.110 visual-link-internet.Washingtondck.cw.net  1660 *
1660
> *
> > >
> > > _______________________________________________
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> > >
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