Re: [cobalt-users] more on cobaltracks/visuallink

["Adam Holt" <support@xxxxxxxxxxx>]

Okay well I am a cobalt racks customer and I did get a response from them as
to downtime as of late, their response was that the company that provides
them access to the net is doing some infrastructure upgrades and to expect
some brief couple minutes to 1/2 hour downtimes.  Well okay, since this
morning the connection to our server has been fantastic, with no reports of
downtime today, we get a report from netwhistle.com every 15 minutes if
anything goes wrong and they cant reach our server, Im happy to report that
today there hasn't been one downtime report from them.

I will take it on face value that they say that cable and wireless are doing
upgrades, okay, they are doing upgrades, I will wait and hold my full
opinion until the end of next week and see what all it has worked out to be,
good or bad.  I can say though that support is almost non existant, but
heres a tip, email to both your customer sales rep, and the support address,
your more likely to get a reply in that event, it's worked for us each time.

So... Am I willing to put my reputation on the line and recommend them, not
at this time, perhaps next friday when I can see how stable their connection
is now that cable and wireless has done some upgrades to their system.

Regards,
Adam

----- Original Message -----
From: Amanda John <kourni@xxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Friday, December 01, 2000 2:49 PM
Subject: [cobalt-users] more on cobaltracks/visuallink


> >
> > I'm not sure I understand. Did this happen to you? If not, why spread a
> > rumor you can't substantiate? I've heard many good things on this list
> about
> > this ISP. I certainly wouldn't want to post second hand negative
> information
> > to the list about any ISP.
> > --
> > Dan Kriwitsky
> > 
>
> Well I have a server with cobaltracks and I too have said a few good
things
> about cobaltracks until recently.  Their service has gone downhill
> dramatically, we're getting LOADS of complaints from customers and servers
> drop for anything from 25 minutes to upto 8 hours... we have contacted
> support FIVE TIMES this week and have received NO REPLY.  We have just
> reported cobaltracks to the BBB and we're now forced to having to discuss
> matters with our lawyers simply because cobaltracks refuse to acknowledge
or
> respond to any emails.  Thanks to cobaltracks we have lost 35% of our
> customers in the last few days.   We call them on the phone and a woman
> answers insisting they offer no telephone support and that the number
we're
> calling is not cobaltracks at all.
>
> At the moment our server is lagging to hell again, FTP transfers lag,
shell
> lags, everything lags.  Doing a traceroute shows problems with
visual-links
> connection and this has been going on for nearly two weeks now.  Not a
> single response to our emails.
>
> So out of all those who have posted generous words about cobaltracks in
the
> past, who is prepared to stand by them now?  I doubt there is a single
> cobaltracks customer who is happy at present.  Has anyone got a SINGLE
reply
> from them about the ongoing problems?
>
> Here's another thread on a dedicated servers message board that is also
> critical of cobaltracks:
> http://www.webhostingtalk.com/showthread.php?threadid=3454
>
> Sorry but I'm sick of this joke of a company.
>
> Amanda.
>
>
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