Re: [cobalt-users] LOGS - anyone else from cobalt can confirm this?

["Jonathan Rosenberg" <jon@xxxxxxxxxxxxxxxxxxxxxxx>]

I talked to Brian Sek at Cobalt today and he told me the patch would be up
in a week.  He said there was nothing they could do in the meantime, except
through professional services...for $200/hr.  What bullshit.


----- Original Message -----
From: "David" <david_dean@xxxxxxx>
To: "Cobalt User Group" <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Tuesday, October 31, 2000 5:18 PM
Subject: [cobalt-users] My LOGS arnt being generated


> >Anyone know why ever since I had the RAQ3, I have never
> >seen the log reports generated for the individual sites?
>
> Chances are, you've previously applied one of Cobalt's upgrade patches
> (RaQ3-All-System Release 3.0.1-6375) from their web site, which was pulled
a
> week or so afterwards because of the issues you're describing. (e.g.,
Cobalt
> broke your box with their bad patch).
>
> Check your installed software/upgrades to see if you have RaQ3-All-System
> Release 3.0.1-6375 installed on the box. If you do, that's the problem.
>
> Call Cobalt and bitch! Many others and myself have been waiting since Oct
4
> for Cobalt to resolve and restore function to our boxes after breaking
them
> with their shitty (untested) upgrade/patches. They keep telling users with
the
> problem:
>
> > If this is a matter of great urgency, there is an "in between"
> > patch for the logrotate/analog/web stats issue on the RaQ3 servers.
> > This is not the official release, they will be releasing a 3.0.3-6375
> > version in the near future.  Please be advised that the installation
> > of this patch would be at your own risk. Please give us a call at, +1
> > (800) 266-4378, if this is the case and we will install it for you.
>
> I particularly like the part about "installation of this patch would be at
> your own risk" and "this is not the official release"... LOL... I suppose
> those original releases we all downloaded from *their* download/upgrade
> section of *their* web site wasn't an official release either.
>
> Call them and bitch (and maybe we'll see the fix before 2001).!!
>
> Good Luck!
> -David
>
>
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