[cobalt-users] RE:RAQ4 INCREDIBLE PROBLEM

[Alfredo <alfredo@xxxxxxxxxxxxxxx>]

> only sending to example@xxxxxxxxxxx don't arrive... and an error return on
> the e-mail address wich sent...

I use Raq3i but I think a lot of this is applicable.

It seems like your domain isn't picking up email as a domain (just 
through its web sites). Sometimes, this is a system or machine 
problem and you may need help from whoever is managing the machine 
(if that's the case for you). Most of the time, in my experience, 
it's something very minor. For starters, check:

Is the www site set up to receive email for the entire domain? In the GUI.

Do the mx records point domain to domain (with no host-name) like this:

e-visus.com to the mail server e-visus.com (with no www)?

In the virtusertable, through Telnet, at the bottom where the domain 
aliases for email acceptance is, does THAT show a line like

e-visus.com ~www.e-visus.com?

Sometimes the GUI has the acceptance box checked but it isn't in the 
virtusertable (happens for a bunch of silly reasons but that's the 
Raq). If the line isn't there, go to your GUI and uncheck the box for 
that site receiving mail for the entire domain. Save the changes. And 
then put the check back on and save changes again. See if the 
virusertable has changed at all. If it doesn't, then go to the 
control panel of your GUI, uncheck sendmail or email services and 
save the changes and then go back and check it and save the changes. 
That reboots your sendmail program and that actually fixes a bunch of 
problems in my experience.

Finally, do you have this domain entered into your pop and relaying 
"acceptable domains" lists in the email section of the control panel? 
That's not supposed to be necessary but sometimes it can help.

The whole thing with email on the Raq, in my experience, is to try 
and set as much as you can to the domain itself (without any host 
name) and then set the site settings to pick up mail for that domain. 
We find that this is the best approach to configuring it.

If none of this helps, then maybe someone else has ideas or maybe you 
need to go to a technical support person near your machine.


> question, do i have to edit  the  file named:       "virtusertable"  infact
> on it e-mail accounts are named example@xxxxxxxxxxxxxxx

I'd check these things first and then check with whatever tech 
support you can find. I really don't see how virtusertable would be 
causing this problem. This sounds like a domain problem or a more 
serious problem with the way email is set up wherever you have this 
machine.

Hope this helps.

Alfredo
--
People-Link/Institute for Mass Communications
www.people-link.org
Communications for a Better World...and for the People Who are Building One!
Members, Local 1180, Communications Workers of America, AFL-CIO