List Memebers
In reference to my posts yesterday about Communitech.net,
I must clear a few things up.
In the past 24 hours, prudence and calmness have helped me
to realize that I have been unfair in my 'rant' yesterday.
As you may remember from the post, I was behind on a server
payment and it was turned off by Communitech.net.
I spent a lot of time trying to figure out why the server was
off and how to get it turned back on. The reason it was turned
off was because Communitech.net had not billed my Credit Card
for the server since June of 2000. That left July, August and
September outstanding with October also due. Thus, they attempted
to bill a credit card of mine that I had recently cancelled. Of
course, the payment did not go through. They notified me of the
failed attempts and I returned a response to one of the emails
explaining that I had cancelled my business credit card and was
awaiting a new one. I did not realize that the email I responded
to would not make it to them. That was my mistake. Thus,
Communitech.net did not receive my reply and had no idea that
I was even alive at this point. I understand this now. To make
things worse, I had not updated my contact info with them and
they could not reach me by telephone. Of course, they must have
thought the worst by this time. I completely understand what
they must have been thinking. I should have noticed that they had
not charged the card previously. This was not their fault, it
was mine.
Christine in billing did send an email to me letting me know that
she needed a response by Monday. Of course, I thought they had
received my email, when in fact, I know now that they had not.
Thus, they, thinking that I had not contacted them and not knowing
what was going on with me, decided to turn off this web server.
I therefore, recant my rant about Communitech.net. Yesterday, I
was upset and stressed and said things that I would not normally
say. I am a fair man, and I usually calculate the things that
i say to people. I have been treated very fairly by
Communitech.net. Their sales department has been kind to me
and the tech support has been very responsive as I stated yesterday.
I feel bad about posting such a flaming post when, indeed, I was
angry and quite stressed. In my post, I did not consider all of the
facts and I did not make the facts clear to you. For this, I owe
the memebers of this list an apology. I also owe Communitech.net an
apology.
If you are considering a host for your dedicated server, then I
can still recommend Communitech.net. Their lines are fast and
they have virtually zero downtime. And, if you get into a situation
where you may need tech support, they are quite good.
Thanks again for allowing me to clear this up.
Bill Micke
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