Re: [cobalt-users] cobaltracks - feedback

["Mid America" <internet@xxxxxxxxxx>]

Definately Sounds Like all these problems would have been really the
providers fault if they sell as many co-locations as they claim to have they
know what updates are there right out of the box and should have put any new
ones on it for you when it became live or at least gave you instructions how
to do it and this needed to be done.   Your DSL was much Faster than the
cobaltracks machine.  There web pace Didn't even load up quickly for me
either.  I was sitting on a reqular modem it took me 45 secs to load there
pages. Your took longer but you pages are bigger.   I really liked there
statement on the web page that your data is really safe with them because of
no hurricanes or earthquakes.  But that is not the entire truth.. The
Biggest truth looks like it is safe cause no one can download it. :)
Sorry Just thought that was funny.

Timothy W. Ingram
http://www.ozsome.com





From: "hirsh -e-skwirtz" <hirsheskwirtz@xxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Friday, October 20, 2000 10:25 AM
Subject: [cobalt-users] cobaltracks - feedback


> this is in reference to informaton request for cobaltracks.
>
> we have a raq 3 from cobalt racks.
>
> right of the bat, the server ran pittifully slow, it turned out the server
> had a defective bios chip which cobaltracks was quick to repair.
>
> any support issues have always been handeled quickly and promptly, some
> going beyond cobaltracks ability to address
>
> some of my support issues had to go direct to cobalt networks.
>
> as it turned out, i was issued my server without any updates having been
> installed.
>
> this caused alot of problems for me, especially when trying to use fp form
> handler on ssl
>
> being new to this dedicated server thing... i had no idea that updates
might
> need to be installed.
>
> after many attempts to correct this problem at cobaltrack support, i went
> directly to the source, cobalt networks spent over 3 hours on the phone
with
> me to fix all of my raq problems...
>
> missing icons, fp form handler not working clock not keeping time ....
>
> finally they decided it needed updates.
>
> we had hopeless cgi wrapper not found problems on most of our scripts -
> which ran fine on a homemade linux / apache box
>
> we have disabled cgi on all webs and control cgi with htaccess.
>
> many of our customers have complained about long page load times.
>
> cobaltracks has not been able to identify any bottlenecks in their system
>
> we have set up the same set of pages, one at cobaltracks.com ' s web
server
> at http://www.netblooms.net/browserAuto.htm
>
> the other at our leased virtual web space in minneapolis at
> http://www.netblooms.com/browserAuto.htm
>
> the latter typically loads in under 6 seconds for me in minneapolis with a
> 258 dsl line
>
> the cobalt rack page typically takes as long as 45 seconds.
>
> i know part of my problem might indeed be my local machine.
>
> please test loading times on both and let me know what you find.
>
> all in all i am satisfied with cobaltracks.com
>
> i would be absolutly thrilled if they had issued an up to date machine
>
> as this alone would have saved many hours of grief.
>
> this is the perfect company for somebody to go to that has experience with
> the cobalt web server.
>
> if you are new to the dedicated server idea, do not put all of your eggs
in
> one basket- keep all of your webs where they are until you are absolutly
> comfortable with the cobalts funy quirks...
>
> ht password / access need to be set up different.
>
> cgi script wrapper problems - a biggie for me with no understanding at all
> of what a cgi wrapper is.
>
> 3rd level domain set ups and dns in general has really been a challenge
for
> me.
>
> the one thing i could have used was an initial set up page as the server
was
> issued with 4 ip's no webs and no instructions on how to get that server
up
> and running.
>
> some of my dns problems have been the result of the servers initial home
web
> and ip assignment at setup
>
> many thanks
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