RE: [cobalt-users] Let's get this over with...

[Rodolfo Paiz <rpaiz@xxxxxxxxxxxxxx>]

> The whole point is that this is not Cobalt's deal--they 
> simply provide the resource.  That way we can chat about
> 'unsupported' solutions taht they can't put on their website.

See? Learn something every day.

I honestly thought that this was one of the 'official' forms
in which Cobalt provided support... by providing a forum where
we all could get together and help each other *BUT* where they
also lurk and provide help and answers. Since I've seen precious
little of that (except for Taco Scargo and Jeff Lovell) I arrived
at an erroneous conclusion. I'll back up now, thanks.

> Why is it that I *never* have a problem finding a resource?  
> Further, you realize that the content of this list is archived
> by google, etc.

Again, things I did not know. Thanks.

> > In the welcome message to every new subscriber should be: (1) a
> > netiquette primer, (2) a pointer to the FAQ, (3) a pointer to the
> > archives and instructions on their use.
> 
> I beleive this is an *Excellent* idea.  Hopefully it will 
> only get skipped by 'experienced' mailing list veterans and
> actually read by people that are new to this.  Which I think
> is the way it would work.
> 
> > Also, HTML posts to the list should result in a simple 
> > AUTOMATED reply to the sender saying "Sorry, we do not
> > accept posts in HTML."
> 
> Good point.

Kris, how do we make these things happen? I'll help in writing
the primer, for God's sake, even though I'm on the plankton end
of the food chain around here. I just don't know (obviously)
whom to go to so I can get some action accomplished. Someone
point me in the right direction, and tell me:

* who runs the listserver?
* who's the admin?
* how do I get authorized to write said primer?
* who wants to help me?

> Well, we all know my opinion that Cobalt is responsible only 
> for certain aspects of 'support'.  Above and beyond, it is up
> to you to get support, weather it is from your VAR, engineer,
> or this list.

Valid point. However, Cobalt is by God responsible for making
sure the software on their machines works as advertised and is
stable. They are also by God responsible for ensuring that the
patches they put out are reasonably well-tested and won't break
everyone else's production servers, on which you (and soon,
hopefully, I) rely on to make a living and buy more boxes from
them.

------
Rodolfo J. Paiz
rpaiz@xxxxxxxxxxxxxx <mailto:rpaiz@xxxxxxxxxxxxxx>