Re: [cobalt-users] UK2.NET & DNS

[Kris Dahl <krislists@xxxxxxxxxxxxx>]

>> Also, we get 5Gbyte/month
>> bandwidth, so we have to pay £6.99 per GB on top of that (and I will
>> definately go over that soon)
> 
> You make it sound like you were forced to go with them.

Honestly, that isn't that bad of a price for bandwidth.  It isn't much
cheaper here in the states where prices tend to be significantly less.

>> Right, well for £1220 you get no support at all. No phone support, and
>> you'll be VERY lucky to get email support from them, which is why I setup
>> www.uk2raq.com for all the people who bought raq3s with them, as we're all
>> having exactly the same problems...
> 
> I respect that you've done that.  Unless their customers don't understand any
> of
> the underlying costs they have to understand that one of 3 things are
> happening:
> 
> 1. Their prices will go up
> 2. Support will be non-existent and reliability will be poor
> 3. The company will soon go out of business

I would further add that if you are paying for low cost internet hosting
you've got to wonder where the cost savings is going.  Realize this: it
costs everyone the same (within reason) to run and operated the similarly
equipped internet services.  If one service is less expensive then another
it is due to one thing: reduced costs in other areas.  This reduced cost
typically is in one of several areas 1) equipment (not using top of the
line), 2) bandwidth (not multihoming or using low quality connections), 3)
support (not having enough knowledgeable people).

The exception of course is if the service is being subsidized by VC or
capital gained by sale of stock.

-k