Re: [cobalt-users] [Qube 2] Restore CD

[Kris Dahl <krislists@xxxxxxxxxxxxx>]

> We have lost some valuable clients due to no support from Cobalt.  We find
> it wrong that we must resort to mailing lists before we get some support out
> of Cobalt.

If you truly valued your clients you would have realize that there are
support costs and issues involved with administering any system--regardless
of if it is a 'server appliance'.  I would say that you didn't loose them
because of Cobalt's lack of support, but rather your over-committing your
available resources, lack of qualified engineers, or by simply not doing
your due diligence.

Not to beat the situation into the ground, but what were you doing deploying
a full-scale production system (that is critical enough to where you are
losing clients!) without knowing the ins and outs of the specified piece of
equipment?  Or having an established relationship with your vendor?

To use an analogy that would be like me jumping into the interstate shipping
business, racking up a bunch of shipping orders for perishables, *then*
going out and buying a refrigerator truck.  And at that point, say something
hiccups with the refrigerator (these things happen) and you end up having
some spoiled foodstuffs on your hands.  If I had of purchased it from a
reputable reseller of refrigerator trucks they could have either a) replaced
it or b) fixed it immediately.  And the manufacturer of the refrigerator
even offers spare-in-the-air support for a very reasonable
cost--*especially* when compared to losing 'valuable' customers.


-k