[cobalt-users] PROBLEM WITH COBALT SERVER!!!

["Harry Gibbens, Jr." <harryjr@xxxxxxxxxxxxx>]

Howdy!

I have ONE major problem that I am hoping you guys can tell me how to get
the Cobalt Server to function properly and an user-friendly to me.

First of all, I am an user to the ISP who uses Cobalt Server.

I have a disk usage of up to 50MB.  This includes my webspaces, e-mails,
and other reports (i.e. satistics).  Anything over 50 MB, my e-mail senders
recieve "fatal error message" from my ISP's server which happened once on
last Monday (07/24).  From now on, I have to keep an eye on how MUCH disk
usage I have on my server.  Otherwise, my customers would get the
impression that my business has gone bankrupt!

My Sys Admin found the file called "access" under my logs (root directory)
was the culprit of causing my disk usage growth to the max.  After the Sys
Admin cleaned out to zero byte earlier this morning.  Just today, it
already grew to .8MB.  I learned that the "access" file is useful for my
web satistics report.  I think it is really cool to help me to know more
about web surfers' characteristics.  I didn't know about it until today!
My ISP didn't tell me anything about it.

Here is the problem point:  It was my understanding that my Sys Admin
CANNOT allow me to clean out the logs (root directory) in the future
because it is a ROOT directory.  I must use Sys Admin as my cleaning maid
which I do NOT want it because it'll cost me a fee for it.  I can do it by
myself because I am an engineer by profession, but my Sys Admin denied me.
Reason?  The Cobalt Server manufacturer told my Sys Admin to do so.  Here's
what my Sys Admin wrote:

<snip>
>because of the way the cobalt is set up (by the cobalt manufacturer, not by
>us), access to modify the log files requires a root login and
>password.  We cannot alter the make of the server -- therefore we CANNOT
>give you access to clean out the log files.  It is not by choice, but by
>necessity that makes giving you access impossible.  That is the reason that
>you cannot have access to clean out the files yourself.   I am not trying to
>belittle your skills or intelligence by not giving you access.  I am sure,
>if it were possible, that you could go in and delete the files.  However, it
>is NOT possible.  If you want the files deleted, we need to do it for you.
>There is no way getting around that.
<snip>

Oh wait a minute!  Again, WHY should I pay a fee to my Sys Admin to do the
housecleaning work on my log (root directory) files while I can do it by
myself easily?  That's MY job to clean, not my Sys Admin's job!  I don't
understand.  What is the harm done if I do it by myself?  I think of none.

Ok, to make it clear at once and for all, there are three root directories
in my Cobalt Server account:

logs
users
web

ONLY logs is NOT accessible by me, but to Sys Admin.

How do I make the logs (root directory) to be MY root directory in MY
control and in MY accesible for mopping up the chores WITHOUT hiring a
janitor from my ISP?

Any solutions to my problem?



Regards,
Harry Jr.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
ATTN: Harry Gibbens, Jr.
The DEAFWORKS® Company
P.O. Box 1265
Provo, UT   84603-1265

TTY: (801) 465-1957
FAX: (801) 465-1958

E-mail: harryjr@xxxxxxxxxxxxx 
Ready e-mail: mailto:harryjr@xxxxxxxxxxxxx 
Deaf Internet: http://dww.deafworks.com 
General Internet: http://www.deafworks.com 
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