Re: [cobalt-users] Has anyone used Advanced Internet Technologies(AIT) as ISP?

["LinuxMan" <linuxman@xxxxxxxxxxxxxxxx>]

I used AIT, and discovered their customer service to be appalling. They
promise everything, and deliver headaches.

For example, I ordered a restore from tape on Tuesday for domain x using the
most recent backup tape. After 10 hours, the backup was not completed, so I
restored the data manually and cancelled the restore and confirmed the
restore cancellation 3 times - twice by phone and once via e-mail where I
received a return confirmation from a technician.

I then restored the data to the site and everything worked great. 14 hours
after the restore order was cancelled (being 24 hours after the data loss),
AIT ran the cancelled restore order anyhow and clobbered the good data with
bad data from Tuesday, as opposed to Monday data, because nobody bothered to
check the restore request dates or had actually canceled the restore even
after 3 confirmations.

Had I not  restored the data myself, AIT would have done the restore wrong
data anyhow. They confirmed the order cancellation, but never actually
cancelled it. Then they billed me for the full amount and did not care that
they screwed up in multiple ways. If this is the kind of service you want,
then please use AIT.


----- Original Message -----
From: Jeff Lasman <jblists@xxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Saturday, June 10, 2000 12:36 PM
Subject: Re: [cobalt-users] Has anyone used Advanced Internet
Technologies(AIT) as ISP?


> Dom Latter wrote:
>
> > (Also, can you point me at the archive for the internet access mailing
list
> > that gets mentioned here sometimes?)
>
> I don't see as anyone's answered this yet or not...
>
> It's "list@xxxxxxxxxxxxxxx".  Here's the footer they put on all their
> posts:
>
> > Send 'unsubscribe' in the body to 'list-request@xxxxxxxxxxxxxxx' to
leave.
> > Eat sushi frequently.   inet@xxxxxxxxxxxxxxx is the human contact
address.
>
> So I presume that sending "subscribe" to "list-request@xxxxxxxxxxxxxxx"
> would work for subscribing.  Eating sushi helps, too <smile>.  And as
> you might expect, sushi IS an acceptable topic <smile, again>.
>
> Jeff
> --
> Jeff Lasman <jblists@xxxxxxxxxxxxx>
> nobaloney.net
> P. O. Box 52672
> Riverside, CA  92517
> voice: (909) 787-8589  *  fax: (909) 782-0205
>
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