Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

I've been thinking about posting the direct phone number for the head of
Cobalt Tech Support on the list... <smile>.

Often it takes longer than a week to get a response.

Sometimes I call and wait on hold for almost an hour, only to be told
the person has no idea what the problem is; then he hangs up <frown>.

Tech Support is Cobalt's biggest weakness.

Jeff

M Fryer wrote:
> 
> Looking for feedback on the help you guys (gals) are getting from Cobalt via
> their "Support Form" on their Web site.
> 
> I consider myself a reasonable person. Even with mission critical stuff like
> our servers, I understand that sometimes a support group can get backed up
> with requests, that said ....
> ...<balance snipped>...
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205