Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

[Kris Dahl <krislists@xxxxxxxxxxxxx>]

on 5/3/00 3:53 PM, Paul Schreiber at cheesefactory@xxxxxxxxx wrote:

> --- Kris Dahl <krislists@xxxxxxxxxxxxx> wrote:
>> on 5/2/00 6:17 AM, M Fryer at mfryer@xxxxxxxxxx wrote:
>> 
>>> Does anyone have a clue why it would take them 5 weeks to answer an
>> E-mail?
>>> It is certanly not because they are busy answering questions in this
>> forum.
>>> The list is a real blessing. I really appreciate you sharing your
>> knowledge
>>> of the Cobalt products, as I am sure many others do also.
> 
> [snip]
>> <rant>
>> Typically when I hear complaints about Cobalts support, its from people who
>> buy from CDW, etc.c trying to save a couple of bucks.  I don't tend to have
> 
> I don't care if you buy your raq from joe's house o' 'puters; a 5 week delay
> is *totally unacceptable*.

I agree its unacceptable.

While it is a shame, its happening, isn't it?  Wouldn't it be better if you
got an instant response?  If you buy from "joe's house o' 'puters" you're in
the queue.  If you buy from a decent VAR it never even gets that far.

So if you saved $50 bucks and now have to rely on free support.  If you buy
from someone with on-staff SEs, they will be able to solve your problem in a
much more timely manner.  So I guess it comes down to, well, "you get what
you pay for".

-k