Re: [cobalt-users] raq3 catch-all alias problems

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

Thanks for the info, Duncan.  It's been weeks since I asked, and Cobalt
tech support hasn't even returned my calls.  The last time it's been ten
days and I still haven't gotten a call back.

When I called again today, I waited a half-hour on hold, then the tech
support person had no idea what I was talking about, told me I should
ask customer service, and hung up on me.

When I spoke to Raymond Yip, customer support manager, he didn't have an
answer either.

I was about to call Gordon today.  (Yes, I do consider this a "Developer
Relations" issue <wry grin>.)

I wish someone had told me earlier.

I will put it the fix on my ftp site once I test it; I'll try to get to
that tomorrow.

Will whoever posted the script to regenerate the virtusertable PLEASE
send it to me offlist; I'm just too busy these days to search archives
<frown>, so I can post that as well?

Thanks!

Jeff

Duncan Laurie wrote:
> 
> Hi Jeff,
> 
> I was asked by our support department not to provide patches in this
> form and subsequently removed it from the ftp site.  The problem is
> that it was an unsupported patch but it came from my cobalt.com email
> address and was available on the cobalt ftp site--giving the
> impression that it was something official.  Support was not aware
> of its existence, but they still got asked about it and were expected
> by customers to support it.
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205