Re: [cobalt-users] They want FTP access

[Paul Schreiber <cheesefactory@xxxxxxxxx>]

--- Kris Dahl <krislists@xxxxxxxxxxxxx> wrote:
> So if someone requests FTP access, I would suggest posing it like this:
> "Web sites these days are far more complex then they used to be.  This
> makes
> it much harder to use 'off the shelf' solutions (such as Dreamweaver, etc)
> to maintain dynamic web sites, and increases the likelyhood of accidental
> downtime.  For this reason, we do not offer remote shell or FTP access to

telling customers they are stupid is a sure way to piss them off.

> our production servers.  As an alternative, we have provided (choose one):

> 1) An online web interface for you to update constantly changing
> information.

this is useful ... if you have a database-backed site, you can make a
php/perl/python/etc. frontend.

> 2) A qa/test server for you to 'stage' your website for production

*this* is a good idea.

> 3) We will make the changes for you

They are at the mercy of you.


Paul

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