RE: [cobalt-users] Mail settings

[the Oger <oger@xxxxxxxxx>]

Andy Jacobs says

> > I have a customer who has their own server running
<SNIP>
> > For some reason, if they send e-mail to another
> domain on my raq (me for
> > example), they get the message bounced back with
> 'No such user here'.

--- Paul Shuttleworth <paul@xxxxxxxxxxxxxx> wrote:
 
> You could inspect the mail log, that way you would
> know if the mail was
> getting to you and being bounced.

Also, I've always found it helpful for the customer to
send the complete error message they receive - headers
intact! - to us to review.  In many cases, the error
message clearly points out the problem, but the user
is not saavy (or patient!!!) enough to simply give it
a read.

Most of our users are on Outlook Express or Outlook so
we have them right-click the error message and Forward
As Attachment.

Good luck!

=====
--Chris "Oger" Gebhardt





_

__________________________________
Do you Yahoo!?
Yahoo! Small Business $15K Web Design Giveaway 
http://promotions.yahoo.com/design_giveaway/