Re: [cobalt-users] Cobalt support where are you?

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

> "Jason Honingford, webmaster" wrote:

> Has Cobalt stop supporting their products? My last email to them went
> completely unanswered.

I don't think they accept support via ordinary email.  Reports to their
website appear to take a while.  Telephone calls seem to be a bit
better.  Recently it appears to be about one week between placing a
support request and getting a callback.

> Where else can I get help?

First line of support is always your dealer.  If you don't have a
dealer, or if you can't get good support, there's always us <smile>. 
We've built up a good Cobalt product support business with our prompt
response time, good availability, and guaranteed work.

> If I paid $50 per
> incident, I'd put our company in dept!

I guess I wrote too soon, then <smile>; there's no way I could work that
inexpensively.

> It seems like all the problems
> I'm having are due to bugs anyway.

What do you consider a "bug"?  Would you please post an example?  Linux
computers require a reasonable amount of expertise, especially when you
want to do something in the least bit out-of-the-ordinary.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205