RE: [cobalt-users] raq2, letter to Cobalt

["Tony" <isplists@xxxxxxxxxxxx>]

Why not just set the quota higher?

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Fathi Said
Sent: Tuesday, March 21, 2000 2:10 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] raq2, letter to Cobalt


I totally agree to Henk's request -- the "user is over quota" messages are
VERY annoying and indeed have already cost us a few sales. We are seriously
considering switching to Networkengines [so called Cobalt Killer] product's
only because of this "feature". Also, sometimes a message is being sent to
ALL USERS ON THE SERVER saying "user rt has reached his quota" -- but there
is no user RT on the whole server! I wonder how this can be?
I was in contact with a few RaQ2 owners who also had this problem -- so this
seems to apply for all RaQ2s out there......

Lyle, Jeff...., any advice on what we could do?

Thanks,
Fathi

----- Original Message -----
From: "Henk Heidema" <cobalt@xxxxxxxxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Tuesday, March 21, 2000 8:31 PM
Subject: [cobalt-users] raq2, letter to Cobalt


> Open letter to Cobalt.
>
> After many requests for support and postings on this list I would like to
> draw your attention to this problem.
> The Cobalt raq2 has been configured to automatically send messages with
> reference to quota excursions.
> This may be a handy feature from a server-technical point of view,
> commercially it is a nightmare!
> I try to keep a good relationship with my customers, by serving them with
> advice when ever it seems they need more space or features to their
domains.
> It is therfore totally unacceptable that a machine spams my customers in a
> completely unacceptable and uncontrolable way.
>
> I have been asking several times for a way to cancel this feature, but no
> result.
> Therefore I try again, with this letter, to convince Cobalt of the
> absurdness of this message system and to ask them to provide a way to
cancel
> it, so I will be the only one addressing my customers.
>
> Best Regards
> Henk Heidema
>
>
>
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