RE: [cobalt-users] switch router suggestions?

[Mark Williams <MWilliams@xxxxxxxxxxxxxx>]

rythyms also WAS working with ramp networks and providing a router/hub along
with new service.. the ramp networks stuff is CHOICE equipment..

-----Original Message-----
From: Toby Miller [mailto:tobymiller@xxxxxxxx]
Sent: Thursday, March 02, 2000 6:43 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] switch router suggestions?


Jeff,

You can see a brief statment of the 99.9% guarantee at
http://www.rhythms.com/net_sla.html.   I have a copy of their Service Level
Agreement (SLA) which is how I know the remainder of what they offer.   You
can request a copy
of their SLA at 800-RHYTHMS.   In short, their SLA guarantees the following:

1.  99.9% uptime on the DSL circuit.  They will refund a portion of the
monthly charges if they do not meet 99.9%!
2. No Network Delays. Guaranteed. 100ms round trip guarantee from their
network and back.  They will refund a portion of the montly charges if they
do not meet this.
3. Guaranteed Speed.  They guarantee that your connection will reach its
contracted speed 99.9% of the time each month or they will refund a portion
of your monthly charges.
4. Guaranteed Mean time to Restore Service.  If it takes longer than four
hours to repair the ciruit, they refund 10% of your monthly fee.  If it
takes longer than 24 hours to repair they will refund your montly.
5. 24/7 Technical Support Services.

They will provide a full Class-C if you can justify it.  I can e-mail you
the SLA off-list if you like.

Regards,

Toby Miller



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