RE: [cobalt-users] Cobalt Archives

["Dan" <dan@xxxxxxxxxxxxx>]

> Now not EVERYTHING can be answered by telling a user to "go search the
> archives" of this list..  And when one does.. typically there's tons of
> conflicting information (which solution to choose..?) so additional
> clarification may be necessary..

That's when you post, "I was getting x error message. I searched the
archives and found A, B & C."


>
> MOST people (esp. NEW USERS) would NEVER KNOW that they can access these
> facilities by the above link and usually don't even look/attempt to do so
> first because the info in the header leads one to believe the
> link pertains
> to "subscribing" or "unsubscribe" from the list..

No matter what. The first stop should have been www.cobalt.com as a matter
of common sense, where you easily find links to
http://list.cobalt.com/mailman/listinfo/cobalt-users/ and the search tools.

>Of course, if someone is versed enough in mailing lists, this isn't a
problem as they simply "unsubscribe" via a plain text email message.. But
for many uses (esp. new ones) it is.. esp. when they follow the link as
instructed and find no additional information..  Remember the 40 threads
just a week ago by someone just trying to find the web page so they could
"unsubscribe" to get off this list...???

How did the subscribe in the first place? What happened to the email they
received that gave all the instructions and a user name and password?
Even a search of Infoseek for Cobalt|Server|FAQ finds
http://www1.simplenet.com/support/faqs/faq-raq.html with many basic
questions answered.

--
Dan Kriwitsky