RE: [cobalt-users] RAQ2 - Restore Help!

["Bruce Kiley" <bkiley@xxxxxxxxxxxx>]

Hi,

All I know is Cobalt's product's don't always work well.  The restore doesn't function!  Techsupport is now fee for service.  And they don't return phone calls or emails. If you build a product and least support it.

bruce



---------- Original Message ----------------------------------
From: "Ali & Charlie" <dynamicduo@xxxxxxxxxxxxxxxx>
Reply-To: cobalt-users@xxxxxxxxxxxxxxx
Date: Sat, 5 Feb 2000 17:24:45 -0000

>Hey Duncan,
>
>Who the heck are you to come here and judge what has happened in the past
>with the restore problem? Jeff came to us, we did not go to him. We have
>always been very civil in our dealings and find it very rude to have him
>come asking for help, we bent over backwards (we too are extremely swamped
>and do not need these hassles by the way) and then have the courtesy not
>returned to us by him simply ignoring it all together and our emails to him.
>You tell us what other routes we are to take? If you have a problem with
>this, that is tough. I really do not know the internal operations, nor do I
>care about them within Cobalt, what I do know is what I see here on the list
>and have experienced in person myself. Our company has not had one good
>dealing with Cobalt itself since the early days and we have been involved
>with them since day 1 in the original testing of the RaQ 1, when they were
>kind and prompt to deal with problems. I find it very bad to have to go to
>the top when you need something resolved but what else are any of us here to
>do, you tell us?
>
>If you feel that a problem that we have been impatient or acted improperly,
>then you tell me what you would do if this problem was originally handled in
>late November and has yet to be resolved or even addressed again when we try
>contacting him. A simple note from him only takes a second if he is too busy
>or has not made any progress, but simply ignoring us altogether does nothing
>but cause hard feelings for everyone involved. The fact of the matter is
>that your software comes complete with a backup solution that does not work
>and it is supposed to be an appliance that everyone just plugs in and can
>run, this is not the case. All we ask is to be treated the way you want us
>to treat yourself, Jeff and everyone else at Cobalt.
>
>With support itself, I have other issues and am willing to discuss them with
>you in a civil matter if you are willing to listen.
>
>Thanks
>Charlie
>
>
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