I would be suprised to learn that anyone from our support department reads
this
list--its hard enough to keep up with the traffic from support@xxxxxxxxxxx
Consequently most of the Cobalt people you see on here are engineers, and we
are all working as hard as possible--though usually on future
products... Why?
because Cobalt is a corporation, and like any other corporation it is expected
to make money. The investors demand it, the shareholders demand it, and
therefore the executive staff and management demands it from us. This
means we
have barely enough time to finish a product (and in some cases not enough
time)
before it is shipped out the door and we are already heavily involved in the
next project.... This (and minimal quality SQA testing) results in bugs--none
of us are proud of that. But while would like to address it personally and
immediately, to do so would mean losing even more of our already precious free
time--beleive me Cobalt does not give us free time. So instead we must wait
while an OS update is prepared and bugs are fixed, and then wait again
while it
passes SQA--which hasn't been very effective lately.