[cobalt-developers] Email problem on a RaQ 550

["SarrCom.com - Reginald" <admin@xxxxxxxxxxx>]

Hi,
First of all: Happy Newyear everyone!

Secondly: I recently moved a domain 'sarrcom.com' to a new server (a RaQ 550). But there is an email problem. I can send email but I cannot receive email.

I tried to solve this myself but didn't succeed. Here's what I did:

- I went to http://www.checkdns.net (an excellent tool btw) and entered sarrcom.com and as far as I could see, everything was OK there:

Check mail-servers 
  Domain sarrcom.com has only one mail-server 
  ...
  Mail server 80.65.131.2 [80.65.131.2] accepts mail for sarrcom.com 
  All MX are configured properly 

- checked the DNS settings for sarrcom.com (I'm using ZoneEdit.com):

View "sarrcom.com" 
IP Addresses: Domain Name    IP Address 
 sarrcom.com    80.65.131.2 
 mail.sarrcom.com    80.65.131.2 
 www.sarrcom.com    80.65.131.2 
  
Mail Servers: 
Domain Server    Rank 
sarrcom.com mail.sarrcom.com    0 
  
Nameservers: 
 ns1.sarrcom.com    64.246.27.155 
 ns2.sarrcom.com    65.125.230.11 
 
Again as far as I can see everything is correct here. 
 
- checked the settings on the RaQ server and compared them to an existing domain danzig.org on the server for which email works:

User List for www.danzig.org
Add
Full Name   User Name   Email Aliases   Status   Action  
Danzig.org    danzig    info, webmaster  

Email Settings for www.danzig.org 
Enable APOP  -
Email Server Aliases (optional)  danzig.org
    mail.danzig.org   
Catch-All Email Address (optional) 
 
- comapred that to the sarrcom.com settings:

User List for www.sarrcom.com 
Full Name   User Name   Email Aliases   Status   Action  
SarrCom.com    sarrcreg    r, reginald, info, webmaster  
 
Email Settings for www.sarrcom.com 
Enable APOP  [none]
Email Server Aliases (optional) sarrcom.com
    mail.sarrcom.com
Catch-All Email Address (optional) [none]

- I'm trying to think of what else could be wrong but I can't come up with anything. Btw: people who send email do NOT receive a "failed message" notification! Mail does NOT arrive on the server (checked through Telnet).

Any suggestions, please?
Brgds,

Reginald

SarrCom.com
Bredabaan 395, B-2930 Brasschaat, Belgium 
Tel: +32 (0)3 232 2757, fax: +32 (0)3 231 18 14
http://www.sarrcom.com and http://www.visitourwebsites.com