Re: [cobalt-developers] Limiting Qpopper to a single message at a time

["Steve Werby" <steve-lists@xxxxxxxxxxxx>]

"Jeff Lasman" <jblists@xxxxxxxxxxxxx> wrote:
> Steve Werby wrote:
>
> > I don't think this is possible.  And I can't envision why you'd want a
> > user's email to be divided up across several machines.  Can you share
why
> > you want to do this?
>
> For example to distribute incoming sales or support email, for example.
> I used to distribute an email server for Windows which could do this via
> a built in mailing-list function setting.

Thanks, Jeff.  That makes perfect sense.  E. B. is probably right that
qpopper can be hacked pretty easily to do this.  I know the original poster
didn't ask for other alternatives, but I'd like to share one.  For something
like sales or support it's probably ideal to have all requests in a central
location for tracking, auditing and building up a database of customer info.
and history.  If the emails are distributed this is rather difficult to do,
at least without a lot of manual work.  I think this is best handled by a
CRM tool or by piping the email to a script that stores it in a DB, with a
web-based tool that gives each user access to the queue and allows flags to
be set - open, closed, active, etc. and with timestamps and notes for each
activity and a record of the support person involved.  My 2 cents.

--
Steve Werby
President, Befriend Internet Services LLC
http://www.befriend.com/