[cobalt-developers] need help complaining to isp about dns

["Matthew Nuzum" <cobalt@xxxxxxxxxxxxx>]

Hello all.  I'm at my wits end and need the collective expertise of this
group.

I just designed a new application for a customer and put it on my server
(cobalt raq4i).  They are happy.

While we were developing it, we were accessing the site using a staging
address under our domain name.  (lipidforum.followers.net)

Last week we set up their DNS records and switched their primary name
(lipidforum.com) over to the site.

Both the cutomer and I use the same ISP for connectivity, tampabay road
runner.  For everyone else on the Internet, the switch went perfectly.
However for us roadrunner folks, it did not.  Because it's a shiny new
website, and a shiney new application, they've been in there a lot.  It just
so happens that 5 times this week, road runner's DNS servers mysteriously
forgot how to resolve the domain names lipidforum.com and
www.lipidforum.com.

I go to www.tracert.com and do a traceroute from around the Internet and it
works.  Germany, USA, Australia, UK, no problems.  However us
tampabay.rr.com folks cannot see the site.

roadrunner does NOT host the DNS for this site.  They are merely the DNS
server for both me and the client (which is fortunate, because I can
actually see the problem instead of thinking the client was insane, which is
what I would've been inclined to do).

So now, since it's gone too far, I have to call roadrunner and complain.
However I don't know what to say.  I can  barely describe the problem in
quasi-technical terms, and when I call them, there's no chance I'm going to
be able to talk to anyone who knows what DNS even means.

Does anyone have an idea on what may cause this type of problem?  Do you
agree with my belief that it is a roadrunner problem?  Can you see the site
OK?

Sorry that this is somewhat ot, I know it's not related to my Raq server at
all, but I don't have any other resources for such technical questions.
P.S. If anyone on this list works for tampabay.rr.com, can you help?

Matt Nuzum