[cobalt-developers] Tales of Woe and Incompetence

["Evan Booyens" <evanb@xxxxxxxxxxx>]

CobaltRaq Tales of Woe and Incompetent Service

Our own experience.
~~~~~~~~~~
Cobaltracks, a hosting company that runs only on  Cobaltracks, obviously do
not know how to do even basic server admin. We had our Cobalt Raq3 server's
Apache webserver die when it couldn't find certain log files. Instead of
just creating empty logfiles ( which would have taken about 30 seconds to
do), Cobaltracks tech guys decided the only way to reactivate the server was
to re-install the OS, thereby wiping all our data ( including about 50 hours
worth of upgrades and extra software ) off the server. Needles to say, we
dumped the server and terminated our business with them. OK, I know we
should have had backups, but beeing in South Africa, running a server in
America, it was very difficult. And the problem really did not need a new
OS.
~~~~~~~~~

Next one from jale@xxxxxxxxxx
~~~~~~~~~
Add this one in - we originally contracted with the idiots at Interliant to
co-host. They wouldn't return a tech call for 3 months. The only call I got
was the one to tell me that my server (which had never even been
configured) ran up at $3000 bandwidth bill and I should consider another
rate plan.

I'm in the middle of suing them now. I run my own servers co-hosted at our
local ISP now :)

~~~~~~~~~~


Evan Booyens
Systems Admin
Net4u / Grand-Host
www.net4u.co.za
evanb@xxxxxxxxxxx
Cell: 082 331 5326
Evan Booyens
Systems Admin
Net4u / Grand-Host
www.net4u.co.za
evanb@xxxxxxxxxxx
Cell: 082 331 5326